Delivery Director

**Job Description:** **Job Title:** Delivery Director **Location:** Remote: USA/Canada **Reports to:** VP, Professional Services **Employment Type:** Full-time This is an existing vacancy. **About the Role:** The **Delivery Director** is the senior leader accountable for the successful planning, execution, and completion of client engagements across one or more JD Power OEM programs. Working alongside client stakeholders and internal account teams, you provide strategic direction, leadership, and hands-on guidance to delivery teams, ensuring every project lands on time, within budget, and to the highest quality standards. This is a dual-mandate role. You are the primary point of contact for stakeholders, keeping them informed of progress and managing their expectations, and you lead the project managers and delivery professionals who execute the work, owning governance, budgets, risk, and quality across a portfolio of concurrent engagements. Your work determines whether JD Power delivers what it promised, on schedule and within budget, across a portfolio of concurrent OEM engagements. By setting clear governance, holding teams to rigorous quality and financial standards, and surfacing risk before it becomes a client issue, you make delivery predictable and repeatable. Strong performance in this role protects revenue and margin, strengthens client confidence in our ability to execute, and builds a bench of capable project managers and delivery leaders. **In this role, you will be responsible for:** **Strategic Planning & Intake** * Requirements Gathering: Lead initial client meetings, stakeholder interviews, and requirement sessions to understand project needs, goals, constraints, and success criteria. * Scope & Plan Definition: Work with project managers to define scope, objectives, deliverables, milestones, timelines, resource requirements, and budget, and review and approve the resulting project plans, including work breakdown structures and dependencies. * Governance Structure: Establish project governance, team roles and responsibilities, communication strategy, quality standards, and documentation requirements for each engagement. * Strategic Alignment: Align project plans with client and organizational priorities, and anticipate changes to scope, schedule, or budget before they become problems. **Program Delivery & Execution** * Execution Leadership: Implement delivery methodologies, direct project teams, and monitor progress against the baseline plan, taking corrective action when deviations arise. * Resource Allocation: Allocate personnel, technology, and vendor resources effectively so that tasks are completed on time and within budget. * Methodology Compliance: Ensure adherence to delivery standards and best practices, and track project metrics, performance indicators, and lessons learned to drive continuous improvement. * Reporting & Documentation: Deliver regular status reports covering progress,