Assistant Manager, Front End Processing

Assistant Manager, Front End ProcessingLocation: PHO Corporate Office & Toronto Laboratory, 661 University Avenue, Toronto, ONDepartment: Front End Processing This posting is to fill a current vacancy. **The Role:** To provide leadership on the team and manage work activities related to efficient day-to-day operations in support of the planning, design, development, delivery and laboratory operations at Public Health Ontario (PHO). In collaboration and support of the department/site Manager and/or Senior Manager, be responsible to manage and mentor team members in order to address staffing, workflow, or testing issues that may impact the Key Performance Indicators (KPIs) and overall supervision of all technical and/or operational activities. **Key Responsibilities-** * Under the direction of the Manager or Senior Manager and in collaboration with the Operational Leads, Group Leads and/or Supervisors, prepares staffing and work schedules, assigns benches, schedules workflow, monitors throughput, performance, capacity and turnaround time, among other KPI, in order to meet operational needs and high volume demands, so that client deadlines are met in a timely fashion. * Supports the planning, development and implementation of innovative operational, strategic and tactical plans to meet the goals of PHO. * Manages staff to carry out laboratory analysis according to established methods and meeting Quality Assurance (QA) standards and KPIs. * Monitors and maintains lab QA standards, documents and submits non-conformances using the Non-Conformance Reporting Process, ensures follow up on corrective actions/preventative actions to ensure compliance. * Accountable for maintaining production and quality targets and ensuring optimal staff levels to achieve production, quality and financial targets. * Solves day-to-day production and process problems, within the department, to ensure quality or KPI requirements are addressed in real time. * Plans and initiates procedures and systems necessary to ensure the maintenance and improvement of the laboratory quality program. * Supports management with laboratory responses on matters of public health importance, such as potential and actual outbreaks, unusual urgent and critical situations. * Works in partnership to solve client problems to ensure quality and customer satisfaction standards are met; escalates accordingly. * Provides support to outreach and customer service/client management as directed by management. * Leads the coordination of work with contract managers to prepare procurement documentation for request processes (e.g. Request for Proposal, Request for Quote etc.) for procurement of equipment, goods and services, as well as on the preparation of business cases. Provides insight and feedback on the evaluations and participates in the vendor debrief sessions as requested by management. * Manages and leads staff, congruent with relevant PHO policies and procedures, professional standa