IT-Analyst*in Agent Orchestration Platform (m/w/d/-) - congstar GmbH

Job ID: 563465374877518 IT-Analyst\*in Agent Orchestration Platform (m/w/d/-) - congstar GmbH Cologne Professional Regular congstar GmbH We are a colorful team of over 300 congstars and belong to one of the best employers and leading telecommunications providers in Germany. You can find us right in the heart of Cologne in the beautiful Rheinauhafen or remotely working from home. As part of Deutsche Telekom, we offer the best of both worlds: We combine the flexibility of a start-up with the security of a corporation behind us. Diversity inspires us — our own and yours. With us, it is allowed and even desired to question things. We really enjoy what we do and it shows. We're colorful, we're creative and we're in the mood — for you! **Among other things, we offer:** * Flat hierarchies and the opportunity to actively shape our processes, products and congstar as a company * Flexible working hours and hybrid working model at Cologne's Rheinauhafen (up to 70% remote work is currently possible) * Work (up to 20 days/year in other EU countries) * Free access to a mental health platform including individual and group sessions as well as webinars with psychological experts and coaches for your mental well-being as well as other comprehensive health services * Attractive discounts for employees * Deutschlandticket subsidy and bicycle leasing to promote sustainable mobility * Flexible choice of the number of vacation days and the amount of your variable salary share * Targeted and individual development opportunities **This is what you can expect:** * **Architecture & Integration**: In your role, you design the technical integration architecture of our omni-channel and agent orchestration platform and ensure the secure and stable connection of corporate systems, data sources, communication channels and AI services. * **Use cases & solution design:** You will analyse technical requirements together with the specialist departments and translate them into technical concepts, data flows, interfaces and reliable integration solutions. * **Systems & platforms:** You will support the integration of CRM, inventory, knowledge, data and communication platforms from conception to productive connection within the OCA ecosystem. * **Standards & Governance:** Define technical guidelines for APIs, events, security, agent communication and observability and develop reusable integration patterns for a scalable agent landscape. * **Implementation & collaboration:** From requirements analysis to tests and approvals to productive operation, you work closely with development, architecture, data, security and platform teams. **This is what you have in your luggage:** * **IT Analysis & Solution Design:** You have several years of experience as an IT Analyst, Solution Designer or Technical Business Analyst and you can translate complex technical requirements into technical solutions. * **Integrations & Interfaces:** Modern integra