Office Manager & Client Care Specialist

**Office Manager & Client Care Specialist** **Location:** Hybrid, Toronto, ON **Job Type:** Full-time **Salary:** $55,000–$70,000 per year About Us The Brenda Grant Team is a small, close-knit, and busy real estate team looking for a special person to join us as our next **Office Manager & Client Care Specialist**. This is an important role within our team. You'll be the person helping keep everything organized and moving forward behind the scenes, while also helping ensure our clients feel supported and cared for throughout their experience with us. We're looking for someone who genuinely enjoys being busy, loves working with people, and takes pride in keeping things organized. This role can be fast-paced and demanding, with lots of moving pieces, changing priorities, and the occasional unexpected task, so we're looking for someone who can stay calm, jump in where needed, and help bring order to the day. Real estate experience is an asset, but it is **not required**. We are happy to train the right person. Someone with a background in hospitality, events, client service, administration, or another fast-paced, people-focused environment may be a wonderful fit. More than anything, we're looking for someone with the drive, care, and team-first mindset to grow with us. **What You'll Be Doing** No two days are exactly alike! Your role will include a mix of office management, client care, transaction coordination, listing preparation, marketing support, and on-the-go tasks. **Keeping Our Team Organized** * Helping keep our busy team organized, prepared, and on track * Managing calendars, schedules, reminders, and day-to-day priorities * Creating and maintaining organized systems, checklists, and processes * Managing incoming emails and calls and ensuring important items are directed to the right person * Keeping office records, supplies, expenses, and receipts organized * Looking ahead and helping identify what needs to be done before it becomes urgent **Supporting Our Clients** * Communicating with clients by phone and email in a warm, professional, and helpful way * Helping ensure clients receive a thoughtful and seamless experience * Preparing and organizing listing and offer documentation * Processing deal paperwork and maintaining accurate transaction records * Supporting the team with follow-ups and other client care initiatives **Coordinating Listings & Marketing** * Booking and coordinating photographers, home inspectors, stagers, tradespeople, printers, and other vendors * Helping prepare homes for listing and ensuring all the moving pieces come together on time * Preparing brochures, feature sheets, open house packages, and other marketing materials * Coordinating signage, lockboxes, and other listing materials * Updating MLS listings and supporting social media and marketing initiatives * Collaborating with our designers and other creative partners to keep projects moving forward * Assisting with client appreciation event