Description du poste
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
**Job Description:**
**Company:** Hard Rock Ottawa Hotel & Casino
**Location:** Ottawa, Ontario
**Job Type:** Full Time Permanent
**Is this a current vacancy?** Yes, this is an existing open position.
**Compensation:** $ $49,466-$66, 330/Yr.
**Pre Employment Requirements:** AGCO License (Alcohol Gaming Commission Ontario)
**Mandatory Training Requirement:** Successful candidates must be available to attend a mandatory three (3) day paid compliance and orientation program as part of the onboarding process.
**OVERVIEW:**
The Slot Technician Supervisor is responsible for supervising the technical maintenance and operational integrity of all slot machines, electronic table games, kiosks, player tracking systems, and related gaming equipment. This position provides leadership, coaching, scheduling, and technical guidance to Slot Technicians while ensuring compliance with regulatory requirements and internal controls. The Supervisor proactively monitors equipment performance, coordinates repairs, and supports gaming initiatives designed to enhance the guest experience and maximize slot revenue.
**RESPONSIBILITIES:**
* Oversee maintenance, repair, and troubleshooting of slot machines and electronic gaming devices.
* Ensure timely resolution of machine malfunctions to minimize operational downtime.
* Perform advanced diagnostics and technical repairs when required.
* Coordinate software upgrades, machine conversions, installations, and relocations.
* Monitor slot system performance and communicate issues to applicable departments.
* Ensure all maintenance activities comply with gaming regulations and internal controls.
* Oversee documentation related to machine repairs, asset tracking, software installations, and gaming equipment changes.
* Assist with regulatory audits and inspections.
* Maintain accurate records of slot equipment inventory and licensing requirements.
* Liaise with gaming manufacturers and service providers regarding repairs, warranties, and upgrades.
* Coordinate installation of new gaming equipment and system enhancements.
* Support capital projects and slot floor expansion initiatives.
* Ensure adherence to workplace safety practices and procedures.
* Promote safe handling of gaming equipment and electrical components.
* Maintain a clean and organized workshop and storage area.
**QUALIFICATIONS/EDUCATION AND /OR EXPERIENCE REQUIREMENTS:**
* Postsecondary education in Electronics Engineering Technology, Electrical Technology, Computer Systems Technology, or a related field pre