Outdoor Education Trail & Programs Supervisor

**SUMMARY OF RESPONSIBILITIES:** The Outdoor Education Supervisor plays a key role in supporting Mt Seymour’s Outdoor Education programs during the winter season. This position is responsible for supervising the operation of the Snowshoe Centre, and daily snowshoe program operations, ensuring the safety and well-being of participants, and providing leadership to a team of instructors. The supervisor will act as a role model, mentor, and resource, ensuring programs are delivered in alignment with Mt Seymour’s Mission and Core Values. **RESPONSIBILITIES:** * To uphold Mt Seymour’s Mission “Being in the mountains is incredible. We exist to create wow experiences in a mountain environment for all skillsets and abilities.” * To uphold and promote Mt Seymour’s Core Values: Genuine Care, Pride & Passion, Integrity, Fun & Family Feel, Courage & Respect. * Compliance with all Mt Seymour policies and procedures. * Sign and uphold Mt Seymour’s Confidentiality Agreement. * Supervise the daily operation of the Snowshoe Centre, including trail ticket sales, issuing snowshoe rentals, check-in of group and public tour participants, ensuring completion of waivers, and providing general information and assistance to all guests. * Provide on-hill support and guidance to instructors, ensuring program quality, guest satisfaction, and adherence to safety standards. * Assist with training, scheduling, and performance management of seasonal Outdoor Education staff. * Act as the first point of contact for program-related issues, escalating concerns to management when necessary. * Ensure participants’ safety through risk management, emergency response readiness, and clear communication of safety protocols. * Support logistics, including equipment distribution, trail checks, and group management. * Deliver exceptional guest service by fostering a welcoming, inclusive, and educational environment. * Assist with curriculum delivery as needed (snowshoe guiding, interpretation, teaching winter ecology). * Assist with program development and content creation. * Promote environmental education and sustainable mountain practices. * Step in to assist with guiding in the absence of instructors (See full Guide job description) * Support instructors on the trails when required. * Provide all necessary clothing for protection against the natural elements and ability to work outside in a mountain environment for 8 hours. * Monitor and assess trail conditions daily to ensure safety and usability. * Coordinate and communicate trail closures, reroutes, or hazards to staff and guests. * Oversee snowshoe trail signage, markers, and interpretive elements. * Work with operations teams to support trail preparation and maintenance. * Ensure instructors are briefed on trail conditions and safety protocols. * Ensure guests using our trails are compliant with ticketing and snowshoe requirements. **QUALIFICATIONS AND EXPERIENCE:** * Supervisory or team lead experience in outdoor educati