Care Team Coordinator

**Job Description** *ParaMed Home Health Care is Canada’s leading provider of home care service. We have been providing homecare and wellness solutions since 1974 and operate across Ontario, Alberta, Manitoba and Nova Scotia. With 10,000 employees and over 75,000 patients, we are proud of the impact we bring to our communities through the delivery of high-quality patient centered care.* Every call you answer here reaches someone at an important moment: a family arranging care, a funder with a question, or a team member who needs support. As our Customer Care Coordinator, you’ll be the first and most trusted voice clients hear; making sure every request is handled with warmth, accuracy, and follow-through. We’re an office-based team, and this position requires being on-site. **We are currently looking for a Part Time Customer Care Coordinator to join our team. Must be available to work afternoons and every other weekend.** ------------------------------------------------------------------------------------------------------------------------------------------------------ **What you’ll do** * Serve as the primary point of contact for clients, patients, families, funders, and staff by phone and electronic communication * Respond to inquiries with professionalism, compassion, and clarity * Route calls and requests to the right team member quickly, so people get answers without being passed around * Coordinate care requests and support smooth service delivery * Accurately document and report all interactions and enter data into our systems **What you bring** * Excellent customer service skills, with real empathy for patients and their families * Clear, confident verbal and written communication * Strong computer skills and comfort learning new systems * Accuracy and attention to detail in documentation and data entry * Call centre experience (1+ year is an asset) **Why you’ll love working here** * **Comprehensive health and dental benefits** * **Education allowance** for you and your family * **Employee Assistance Program** for your wellbeing * **Recognition and celebration programs** that value your contributions * **Employee perks and exclusive offers** **This is a replacement position.** **Time Type** ------------- Part time **Compensation Details** ------------------------ Compensation will be discussed during the recruiting process. ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities a