Manager, Research and Analytic Services

**Description** The **Cumming School of Medicine** invites applications for a **Manager, Research and Analytic Services**. This Full-time Fixed Term position is for approximately 15 months (based on length of grant funding), with the possibility of extension. The Centre for Health Informatics (CHI) and W21C Research and Innovation Centre are the Cumming School of Medicine's hub for health data and applied health research and innovation. Together, they bridge data, discovery, and real-world testing, supporting the research and innovation pathway from hypothesis to implementation. Reporting to the Associate Director (Methods and Analytics), the Manager, Research and Analytic Services leads an integrated multidisciplinary team of professional, research and technical staff delivering applied research, evaluation, data and analytic services. The Manager works closely with the Program Manager for Methods and Analytics and with CEDAR navigators to coordinate incoming requests, align service needs with team capacity, and support clear handoffs and communication. The Manager translates portfolio priorities into team plans, manages capacity and operational service quality, and adapts plans and priorities to address operational and resource challenges. **Summary of Key Responsibilities** (job functions include but are not limited to): People Leadership and Staff Development * Manages an integrated team of professional, research and technical staff and is accountable for the performance and results of direct reports * Sets performance objectives and work plans, assigns work, and provides day-to-day direction in line with approved portfolio priorities * Conducts probationary and annual performance reviews, coaches staff, and addresses routine performance concerns in accordance with University policies * Supports recruitment, onboarding, professional development, retention and succession planning * Provides operational guidance within the role's scope, coaches staff on work planning and service expectations, engages specialist expertise where required, and fosters an inclusive, collaborative team culture * Approves routine scheduling and leave in accordance with policy and recommends staffing and development changes Operational and Service Management * Translates portfolio priorities into team objectives, work plans and service commitments, adapting plans to address operational and resource challenges * Assesses incoming requests, works closely with program managers to assign and reprioritize work, and monitor current and anticipated team capacity * Establishes day-to-day workflows, service standards and escalation pathways to support reliable, high-quality delivery * Sets delivery plans within approved scope, resources and timelines, and resolves routine client and service-delivery matters * Identifies service pressures and recommends adjustments to staffing, workflows and resource use Project and Portfolio Oversight * Provides portfolio-level overs