Supervisor - Front End and Client Services

**Position Overview** The Front End and Client Services Supervisor is responsible for overseeing all front-end operations and client services at Wequedong Lodge. This position provides direct supervision to Office Workers and ensures the delivery of exceptional client service to all individuals staying at the Lodge. The Supervisor is responsible for coordinating client admissions, room assignments, transportation requests, appointment scheduling support, referrals, and client concerns while ensuring culturally appropriate, respectful, and professional services are provided at all times. The Front End and Client Services Supervisor plays a key leadership role in creating a welcoming environment for clients and guests while ensuring that Lodge policies, procedures, and operational standards are consistently maintained. **Qualifications The Front End and Client Services Supervisor must have:** * A diploma or degree in Social Services, Indigenous Studies, Human Services, Business Administration, Hospitality Management, Health Administration, or a related field. Equivalent combinations of education and experience may be considered. * A minimum of three (3) to five (5) years of progressively responsible experience in client services, hospitality, health care, Indigenous services, social services, or residential care. * A minimum of two (2) years of supervisory experience. * Strong leadership and team management skills. * Demonstrated experience handling client concerns, complaints, staff scheduling, coaching, performance management and conflict resolution. * Excellent organizational, administrative, and computer skills including Microsoft Office applications. * Experience developing work schedules, training staff, and conducting performance evaluations. * Strong written and verbal communication skills. * An understanding of medical terminology and health services systems would be considered an asset. * Current First Aid and CPR certification would be considered an asset. * Fluency in Ojibway, Oji-Cree, or Cree would be considered an asset. * A demonstrated understanding and appreciation of Indigenous people and culture. * The ability to meet the physical demands of the position. **Duties and ResponsibilitiesStaff Supervision** * Directly supervising Office Workers and other assigned front-end staff. * Creating staff schedules and maintaining proper shift coverage * Providing orientation, training, coaching, and mentorship. * Monitoring employee performance and attendance. * Conducting performance evaluations and addressing performance concerns. * Participating in recruitment, interviewing, onboarding, and retention activities. **Client Services** * Ensuring all clients receive respectful, professional, and culturally appropriate services. * Acting as the primary point of contact for significant client concerns, complaints, and service issues. * Ensuring clients receive proper orientation upon admission to the Lodge. * Monitoring client satisfa