Bellperson

**Job Title:** Bellperson **Job Status:** Permanent. Hours may vary based on hotel occupancy. **Start Wage:** $21.92 per hour - $22.42 per hour (at 1 yr.) + gratuities **Summary of Position:** As the first and last impression of Inn at Laurel Point, the Bellperson position is an integral part of ensuring Guest satisfaction. The primary responsibility of a Bellperson is to provide engaging, personalized and anticipative service in all interactions with an aim to exceed guest needs and expectations. **Responsibilities:** * Assist guests with luggage, escort incoming guests to their destination, assist group & tour arrivals and departures, valet guest vehicles * When needed, operate hotel shuttle transporting Guests and/or equipment while complying with municipal regulations and hotel procedures * Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition * Provide exceptional guest service to our guests * Assist with all evening house duties including guest room deliveries, turn down service and addressing guest room cleanliness and maintenance concerns * Assist in maintaining the Inn and its public spaces in a clean and presentable fashion at all times * Gather and maintain knowledge of new and existing services available to hotel guests * Maintain a high level of professionalism in all aspects of job performance in accordance with our Values of Respect, Excellence, Curiosity, and Stewardship * Ensure that the Inn at Laurel Point Service Standards are adhered to in an effort to consistently offer the best service possible * Ensure all aspects of work station, including storage area and communication log is maintained clean, organized and up to date * Energize the Inn at Laurel Point brand by promoting guest loyalty and local recognition * All other duties as assigned **Qualifications:** * Previous Bellperson and/or valet experience an asset * Passion for guest service * Excellent interpersonal skills * Excellent time management skills * Highly organized, results-oriented with the ability to be flexible and work well under pressure * Knowledge of Fidelio Opera systems, Word, Excel an asset * Exceptional knowledge of Victoria and Surrounding area and attractions * A resourceful personality * Must be able to multitask & consistently deliver top quality service in a fast paced work environment * Must be a team oriented & motivated individual * Must be able to embrace the 4 core values of the Laurel Point Inn: Excellence, Respect, Curiosity and Stewardship * Flexible availability for shifts: will be scheduled for a combination of early morning shifts, day shifts, and evening shifts. Must be fully available to work weekdays, weekends and statutory holidays * Must be able to lift up to 50lbs * Must possess a Class 5 BC driver’s license * Ability to drive standard vehicles an asset * Upon hire, must provide driver’s abstract to determine