Help Desk Co-ordinator (Health & Wellbeing)

**Salary:** £26,883 - £29,126 (SCP 20-23) **Closing date:** 13 November 2026 at 5pm **Contract:** Permanent **Contact email:** nina.erskine@wheatley-care.com **Location:** WAYfinder Outreach & Housing First Service **Organisation:** Wheatley Care **Hours:** Full time **Contact phone:** 07436 530 934 **Help Desk Co-ordinator (Health & Wellbeing)** **Supporting the delivery of our WAYfinder Outreach & Housing First Service** **Location:** Glasgow **Hours:** 37 hours per week **Contract:** Permanent **Salary:** SCP 20-23 (£26,883 - £29,126) **Help people access the support they need to live well** At Wheatley Care, we believe everyone deserves the opportunity to live a healthier, happier and more connected life. Our WAYfinder Service works alongside people across Glasgow, supporting them to improve their wellbeing, build confidence, reduce social isolation and connect with opportunities in their local communities. We're looking for a motivated and organised Service Co-ordinator (Health & Wellbeing) to become a key member of our team. This is an opportunity to be part of a service that makes a genuine difference to people's lives every day. You'll be the central point of contact for customers, colleagues and partner organisations, ensuring referrals, enquiries and support requests are coordinated efficiently and effectively. If you're passionate about excellent customer service, enjoy building positive relationships and thrive in a fast-paced environment, we'd love to hear from you. **What you'll do** As Help Desk Co-ordinator, you'll play a vital role in supporting the successful delivery of the WAYfinder Service by: * Acting as the first point of contact for customers, staff and partner organisations. * Managing referrals, service enquiries and customer requests. * Coordinating workloads and ensuring actions are completed within agreed timescales. * Maintaining accurate records, databases and customer information. * Supporting performance reporting, monitoring and service improvement activity. * Preparing documentation, coordinating meetings and recording minutes. * Processing a range of administrative and financial tasks accurately. * Building positive relationships with local authorities, health partners, community organisations and internal colleagues. * Supporting continuous improvement and innovation across the service. * Helping to ensure people receive the right support, at the right time. **About you** We're looking for someone who is organised, proactive and committed to delivering excellent customer experiences. You may already have experience within: * Housing * Health and social care * Community development * Employability services * Customer service * Administration * Charity or third-sector organisations * Public sector services Most importantly, you'll be someone who: * Puts people at the heart of everything you do. * Has excellent communication and interpersonal skills. * Can build positive relation