Member Support & Outreach Facilitator

**Help Families Plan with Confidence and Build Meaningful Futures** **Continuity Care** is seeking a dedicated, experienced, and community-minded professional to join our team as a **Member Support & Outreach Facilitator (MSOF)**. In this role, you will work directly with families, individuals with intellectual disabilities, service providers, and community partners to support future planning, advocacy, system navigation, and community inclusion. This position is ideal for someone who is enthusiastic about person-centered practice and helping families build strong supports for the future. **Schedule:** Flexible, primarily Monday to Friday daytime hours, with evenings and weekends based on member needs. **Reports To:** Executive Director **About the Role** The Member Support & Outreach Facilitator provides individualized support to families planning for the long-term wellbeing of their family member with an intellectual disability. Through advocacy, education, facilitation, and community collaboration, the MSOF helps members access resources, navigate systems, and build sustainable support networks. **Key Responsibilities** **Member Support & Advocacy** * Meet with members and families to identify needs and develop plans for future. * Facilitate person-centered planning processes, including PATH and MAPS. * Provide guidance on future planning resources, RDSPs, wills and estate planning, emergency preparedness, and available community supports. * Assist families in navigating services, programs, and funding systems. * Advocate alongside members and families when needed. * Conduct regular outreach and wellness visits with individuals supported by Continuity Care. * Facilitate support groups, workshops, and educational sessions in-person and virtually. * Act as a liaison and trusted resource for members, trustees, service providers, and community partners. **Community Engagement** * Deliver presentations and training to families, agencies, and community groups. * Support the development of educational resources, workshops, and information sessions. * Foster collaborative relationships within the disability and community services sectors. **Administration & Organizational Support** * Maintain accurate, confidential documentation and member records. * Track goals, action plans, contacts, and outcomes. * Submit required reports, timesheets, and expense claims. * Assist with program evaluation, data collection, and reporting activities. * Participate in organizational events, meetings, family activities, and fundraising initiatives. * Contribute to newsletters, annual reports, and member communications. **Qualifications** **Education** * Degree or diploma in Social Work, Human Services, Disability Studies, or a related field. * Professional registration, where applicable. * Training in person-centered planning, facilitation, communication, or disability services considered an asset. **Experience & Knowledge** * Minimum five years of exp