Service Desk Analyst

**FNHA Overview** ----------------- The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders. The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes. **The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis. All interested First Nations, Inuit or Métis individuals are encouraged to apply. The First Nations Health Authority has a mandate to increase First Nations, Inuit or Métis representation in the workforce. Applicant skills, perspectives and lived experience may be matched for this role, or other opportunities within the FNHA.** FNHA is proud to have been named one of BC’s Top Employers for 2026. Learn more about why we were selected here. Information Technology is in constant change. Now is particularly exciting as FNHA moves more to cloud technology. Locating to our new head office will bring new meeting room technology and other technology new to staff and IT. **Title:** Service Desk Analyst **Salary:** $ - $ per year (pay range explained below) **Contract:** Permanent **Hours:** 37.5 hours per week (core hours 9am-3pm Mon-Fri) **Location:** Metro Vancouver area – Onsite. Please note, this role will be relocating to our new office building in North Vancouver on Tsleil-Waututh Nation (TWN) land, south of Mount Seymour Parkway in Spring 2027. **Bargaining Unit:** PIPSC BCFNHA Group (Professional Institute of the Public Service of Canada) **About the role** As Service Desk Analyst, you will provide computer workstation, network server, and application services in support of First Nations Health Authority (FNHA) employees and programs, and First Nations clients. ServiceDesk is the single point of contact for all IT issues and requests. ServiceDesk is not just a call centre, we are also onsite support. **About you** To be successful in this role you will have: **Education & Experience** * Completion of two years of post-secondary education in Computer Science, Information Technology, or Information Management, plus two (2) years of related experience, or an equivalent combination of education, training, and experience * ITIL (Information Technology Infrastructure Library) Foundations V4 Certification **Knowledge and Ability** * Basic knowledge of First Nations traditions and etiquette. * Ability to use a variety of computer applications such as Microsoft Word and Excel. * Knowledge of theories, principles, practices, and techniques of computer science and the underlying theory for practical application in system and workstation analysis, installation, documentation, and problem solving. * Knowledge of computer workstation and network operating systems relating to t