Contact Centre Representative (Telephone Banking Inbound, Remote) 12-month Contract

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com **What You’ll Be Doing** As a Customer Service Contact Centre Representative, you’ll be the first point of contact for clients calling in with questions or requests related to their banking needs. You’ll work in fast-paced environment and deepen relationships, quickly resolve issues and identify opportunities to match clients with the right products and solutions that will enable their financial success. *At CIBC we enable the work environment most optimal for you to thrive in your role.* *You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.* **Please note that the start date for this position is January 18, 2027 (expected end date of January 17, 2028) and is a full time temporary (fixed term) position. Our Contact Centre is open from Monday to Sunday 7AM-12 AM. We’d like for you to be available and flexible between these hours.** We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes. Agent@Home Program Requirements * You reside within a 2 hour radius of the primary job posting location * Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions. * Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate *(Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)* . * Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service. **How you'll succeed** * **Client engagement** - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success. * **Problem solving** - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client`s needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients. * **Efficiency** – Understand that th