DACH Onboarding Manager

#### **Who are we?** **Nordhealth** (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software **(PIMS)** to veterinary and therapy professionals. Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than **30,000 therapy and veterinary professionals use our software everyday** to help treat **over 20 million patients** annually across **55+ countries.** It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over **200 million patients by 2030**. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange. Nordhealth is a remote-first company, headquartered in **Helsinki, Finland.** Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com #### **About the role** **We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around**. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression. We are looking for an experienced team leader with a proven track record of managing and leading a team of implementation specialists. The right person will take the lead of an existing team of industry experts, managing the team members' workloads to ensure they can achieve their goal of delivering the best implementation experience to our customers! #### **Your key responsibilities include:** * Lead, coach, and manage a team of experienced implementation specialists, overseeing their day-to-day responsibilities and performance * Drive team members to deliver efficient, high-quality implementations that ensure clinics achieve value quickly while maintaining a best-in-class customer experience * Actively support and aid the growth and scalability of the DACH region by ensuring implementation capacity, readiness, and performance align with business objectives * Balance productivity and quality, ensuring consistent delivery standards across all implementations * Collaborate with other Implementation Managers to establish consistency, align process and share resources * Own and manage Sales-to-Implementation handover meetings, ensuring smooth transitions, clear scope alignment, and strong customer confidence * Handle and resolve customer escalations, coordinating internally as needed to ensure timely and effective outcomes * Use opera