IT System Support Worker - Junior

**ST. FRANCIS MEMORIAL HOSPITAL** **IT System Support Worker - Junior** **Permanent Full-Time** St. Francis Memorial Hospital is a 20 bed, fully accredited facility, offering medical, and complex continuing care. Special inpatient services include palliative care, diabetes clinic, telemedicine and Cardiac Rehabilitation. A two-bed Hospice is directly down the hall from our inpatient unit. The hospital has an extensive ambulatory care program with over 10,000 emergency visits per year. A six-station satellite hemodialysis unit is located at the St. Francis Memorial Hospital in Barry’s Bay. SFMH would not continue to evolve and thrive without the dedication of our entire staff. At SFMH, we pride ourselves on creating and maintaining an environment where people are family; valued, recognized, and treated with respect. We do this by offering our employees with competitive and comprehensive benefit plans, a pension program with more than matching employer contribution, professional development opportunities, employee and family assistance program, health and wellness programs (free staff gym onsite) and a learning fund for educational development. Exploring new positions, programs, or development initiatives is encouraged as it contributes to your personal and professional growth. St. Francis Memorial Hospital offers an education fund that supports staff to pursue educational opportunities. Come join us! We are hiring a Permanent, Full-Time **Junior IT System Support Worker.** **Pay Grid: $31.48 -$32.33/hour** **Union: Non-Union** **Posing Number: 26-63** The System Support Worker I, junior support, is responsible to assist the Director of Information Technology and Senior System Support Worker, and respond to first level support calls; monitor backups to ensure data integrity; configure new PC’s for the hospital environment; configure and maintain help desk applications, document IT related procedures, complete IT related projects as assigned, and other entry level duties in a manner consistent with RVH’s mission, vision and values. **Qualifications:** **If you do not meet all requirements, but think you would excel in this role, we encourage you to apply anyway.** * Graduate of an approved minimum 2-year Community College course with a relevant degree or diploma (e.g., Computer Science, Telecommunications, etc.) *Equivalent experience will be considered.* * 2 years’ related experience is required · Ability to learn and support new applications. · Able to make decisions independently, prioritize and carry out various job functions ensuring all deadlines are met in a timely fashion. · Excellent attention to detail and applications training skills · Excellent telephone, written and in-person communication and interpersonal skills · Effective problem-solving abilities as well as a commitment to quality · Able to perform the duties within the working conditions of the work area including frequent interruptions; occasional heavy physical