Service Planner - DACH Region

Job Description **Immediate Start | Dresden Region | Hybrid Working** ----------------------------------------------------- At Edwards GmbH, part of the Atlas Copco Group, we develop innovative vacuum technologies for industries such as semiconductors, pharmaceuticals, and scientific research. To make sure our customers receive excellent service and can rely on our products, we are looking for a Service Planner (m/f/d) to join our team. **Do you enjoy organizing, planning, and coordinating people and resources?** **Do you have a good technical understanding and like working with different teams and customers?** In this role, you will make sure our Field Service Engineers are in the right place at the right time, with the right resources. You will play an important part in keeping our service operations running smoothly and efficiently. **Your Responsibilities** * Plan and coordinate open service orders and manage the daily schedules of our Field Service Engineers * Ensure efficient resource utilization and capacity planning * Organize preventive maintenance, repairs, and urgent service interventions at customer sites * Coordinate service appointments and communicate with customers * Ensure spare parts and materials are available on time * Monitor service orders and ensure they are completed on schedule * Work closely with Field Service Engineers, Operations Managers, internal teams, and international Service Centers * Support the improvement of planning and service processes Identify capacity issues early and find suitable solutions **Your Profile** * Completed commercial or technical vocational training, or a comparable qualification * Experience in service planning, dispatching, service coordination, or a similar position * Ideally, experience in a technical, industrial, or service environment * Strong organizational skills and a structured way of working * Ability to manage changing priorities in a fast-paced environment * Good analytical skills and an understanding of efficient processes * Good knowledge of Microsoft Office; SAP, CRM, or service management experience is an advantage * Enjoy working with customers and technical teams Excellent German and English skills, both written and spoken **What we offer you** * Bike Leasing – Get moving with our JobRad bicycle leasing program * Mobility Support – Benefit from a subsidized Deutschlandticket * Future Planning – Secure your future with our company pension scheme * Exclusive Discounts – Enjoy attractive offers from a wide range of partner companies * Flexible Working – Work in a modern environment with hybrid working opportunities * Team Spirit – Join company events and take part in corporate running events * A Great Team – Enjoy a collaborative working culture, open communication, and short decision-making processes Career Opportunities – Explore international career paths within the Atlas Copco Group **Interested?** We look forward to receiving your application! Please