Team Leader, Trade

**Location:** Toronto, Canada Our CB2 associates create timeless products and unforgettable experiences, proudly serving customers with a focus on quality, design, and character. We believe that’s the secret to an effortlessly collected home. Our CB2 brand was established in 2002, and continues to evolve to deliver sophisticated, modern design for contemporary customers. From archival pieces by design legends to contemporary cult classics, this is furniture and decor built to last. Ready to build a legacy? Join the creative minds at CB2 to create something unforgettable. Your upbeat attitude and ability to engage customers keeps the salesfloor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the salesfloor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team. **A Day in the life as a Team Leader, Trade...** * Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader * Coach associates on exceptional performance and maintain a strong visible presence in the department/work area * In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth * Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader * Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable * Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide * Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD) * Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance * Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors **What you'll bring to the table...** * Strong communication and interpersonal skills * Excellent organizational and time management skills * Strong problem solving skills * Demonstrated ability to execute and drive results * Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed *