B2B Account Manager

### **Description** Hi there, we’re Article. Since 2013, we have been redefining the furniture industry one sofa at a time, it’s not easy — it requires solving challenging, meaningful problems. This is where you come in, as an **Account Manager** on the Article Pro team, you manage and grow potential and existing Trade and B2B accounts. You own the development of your key account portfolio, build lasting client relationships, and make it easy for customers to source, procure, and fulfill projects at every stage and of every size. You combine day-to-day account management with strategic selling and business development. You are accountable for advancing client engagement and conversion, driving YoY account growth, contributing to team and individual goals, and helping improve the Article Pro program. ### **What You’ll Do** * Manage and grow potential and existing Trade and B2B accounts through proactive account planning, consistent follow-up, and dedicated service. * Drive year-over-year revenue and account growth against team and individual KPIs and business requirements set by leadership. Specific annual goals are defined separately. * Build and develop your key account portfolio within organizational guidelines for market segmentation, portfolio size, and growth goals. * Create strategic development roadmaps for key accounts, balancing short-term opportunities with long-term growth. * Work with your manager and team to analyze market opportunities, strengthen the selling toolbox, and lead initiatives that turn opportunities into business. * Lead or contribute to Sales program roadmap projects and own tactical execution of assigned priorities. * Build long-term, trusted client relationships and provide responsive support throughout sourcing, procurement, and fulfillment. * Learn each client’s business, project needs, and industry so you can tailor your service and account offers to create value and drive repeat purchase. * Use your expert knowledge of Article’s products, program offering, and internal processes to support account and deal progress. * Communicate clearly and professionally with clients and colleagues, surface concerns, resolve disagreements constructively, and offer support when needed. * Activate qualified prospects passed from the ADR by rapidly establishing rapport and deeply understanding their project scope to accelerate initial deal conversion. * Nurture newly converted accounts through structured follow-up routines, client check-ins, and proactive re-engagement to build steady, long-term recurring revenue. * Actively engage existing accounts with tailored solutions and strategic offerings that maximize mutual value and secure profitable, high-satisfaction closes. * Track account buying cycles and project milestones to time outreach effectively, driving consistent repeat orders and higher client lifetime value. * Maintain thorough and accurate CRM records and manage accounts and deals daily to keep account plans