Intake & Collaborative Resolutions Officer

* **Department:** Investigation, Resolutions, & Fitness to Practice * **Reporting to:** Manager, Intake & Collaborative Resolutions * **Position Type:** Permanent, Full-time * **Work Location:** Vancouver - Hybrid * **Salary:** $73,915.89- $80,075.55 * **Position Posted:** November 6, 2026 * **Application Deadline:** Open until filled * **Apply to:** https://talent.sage.hr/jobs/adc44732-5bb1-41ed-8dd0-98a2f2978133 ***About the role*** BCCOHP is seeking a permanent, full-time Intake & Collaborative Resolutions Officer to join the Intake & Collaborative Resolutions team within the Investigations, Resolutions, & Fitness to Practice department. This position will report to the Manager, Intake & Collaborative Resolutions. The successful candidate will be responsible for helping members of the public and oral health professionals resolve concerns through a collaborative process. In this role, the Intake & Collaborative Resolutions Officer assesses incoming concerns using an evaluation framework to determine whether they are safe or unsafe, gather and analyze information, and apply BCCOHP’s Standards to help the parties reach a resolution. The Intake & Collaborative Resolutions Officer will manage concerns independently from intake through resolution, while working with the Manager, Intake & Collaborative Resolutions (the Manager) and the Specialist, Collaborative Resolutions (the Specialist) to identify higher risk concerns promptly and escalate complex cases as appropriate. ***Essential duties*** * Conduct intake assessments based on evaluation framework to determine whether the concern is safe or unsafe. * Escalate complex cases to the Manager and Specialist as appropriate. * Resolve concerns independently via collaborative resolutions from start to finish. * Gather and analyze information from the public, oral health professionals, and lawyers. * Interpret and apply BCCOHP’s Standards to facilitate resolution between oral health professionals and the public. * Work with the Manager to identify concerns of higher risks in a timely manner. * Address questions and concerns from the public, oral health professionals, and lawyers and follow up as needed. * Provide support for the Investigations & Resolutions general inbox and phone line. * Provide operational support to the Manager and Specialists as required. * Write, review and prepare letters, documents and other correspondence related to collaborative resolutions. * Enter and update information in internal systems, ensuring accuracy, completeness, and consistency of records. * Maintain accurate, timely, and confidential records, reports, and case files. * Schedule and coordinate meetings to gather information and resolve concerns with public members and oral health professionals. * Provide support with report preparation for board and data reports. * Support department projects and initiatives as needed. * Perform other duties as assigned. ***Essential skills and qualifications*** * Post-seco