Manager, Transit Operations

**Position Type:** Regular Full Time (RFT) **Closing Date:** November 13, 2026 **Salary/Wage Range:** $114,971.00 - $143,713.00 **Working for the City of Burlington** A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow. We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership. **Type of Vacancy** Existing Vacancy **Hours of Work** 35 hours per week **Department** Transit **Location** This position is required to work in person at Burlington Transit Headquarters. Work location is subject to change at the discretion of the City due to operational demands. **Position Overview** The Manager, Transit Operations is responsible for overseeing day-to-day operations and administrative duties for the Operations department. The Manager will ensure transit services, operations and programs are run safely, efficiently and, in a financially responsible manner. The Manager leads a team of supervisory and training staff as well as union workforce and is responsible to ensure a high level of motivation and productivity. The Manager will provide strategic planning and input into development of business plans and performance metrics to ensure achievement of business objectives. **Responsibilities** The primary responsibilities of this role include: * Ensure operational staff meet goals and standards for safe/defensive operating, customer service, and schedule adherence * Oversee the response to incidents, detours, construction, severe weather and emergencies. * Manage Burlington Transit’s Commercial Vehicle Operator’s Registration (CVOR) compliance including the oversight of collision and incident reviews and corrective actions. * Oversee the Transit Operator training program and working with the Transit Training Coordinator to develop driver training focused on prevention and risk mitigation. * Develop and maintain operating procedures and business continuity plans. * Set, monitor and report operational KPIs: on-time performance, service delivered versus scheduled, safety performance and ridership. * Lead improvement initiatives, technology rollouts and service changes. * Lead workforce planning, including attendance and overtime management * Prepare and administer the operations budget, tracking variances and controlling overtime. * Coordinate with Transit Planning, Service Development and Business Services; Fleet Maintenance; Rider Experience and Education; and City departments. * Prepare reports and briefings for the Director of Transit, City leadership,