Level 1 IT Support Engineer

Zrafted Inc. is seeking a motivated Level 1 IT Support Engineer to provide onsite technical assistance at our client's location in Toronto. This is a full-time, 1-month contract position (may lead to full time opportunity), ideal for someone who is resourceful, tech-savvy, and comfortable troubleshooting in a fast-paced environment. Responsibilities: Provide first-level technical support for desktops, laptops, printers, and basic networking issues Respond to user issues via in-person, email, and ticketing systems Install, configure, and maintain hardware and software Escalate issues to Level 2/3 support teams as needed Document issues and resolutions in service desk tools Coordinate with internal IT team and staff for ongoing support Requirements: Proven experience in an IT support/helpdesk role (minimum 1 year preferred) Familiarity with Windows OS, Microsoft Office Suite, and basic network troubleshooting Strong communication and customer service skills Ability to work independently at a client site Contract Terms: Duration: 1 Month Type: Onsite (Client Location – Mississauga) Hours: Full-Time, Monday to Friday 8AM - 5PM Compensation: Competitive, based on experience How to Apply: Please send your resume and availability to contact@zrafted.com with the subject line "L1 Support Engineer – Toronto". Job Type: Fixed term contract Pay: From $25.00 per hour Language: * French (required) Work Location: In person