Description du poste
At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
Join our Global IT Support (GITS) team at IONOS as a Working Student and help keep our colleagues productive. In this role, you will support daily IT operations at our Karlsruhe site, gain hands-on experience with hardware and standard workplace support processes, and learn how a modern IT service organization operates in practice.
#### **Tasks**
* Handle 1st and 2nd level support requests from employees via tickets, chat, and on-site, resolving them or escalating where needed.
* Set up, configure, and hand over laptops, monitors, and accessories, including onboarding and offboarding equipment workflows.
* Support hardware logistics, including stock keeping, order tracking, and asset inventory.
* Provide day-to-day support for standard workplace applications and operating systems (Windows, macOS).
* Create and maintain clear how-to guides and documentation in Confluence.
* Assist with meeting-room and AV equipment support.
* Contribute ideas to optimize support processes and explore internal AI tools to enhance operational efficiency.
* Support local IT projects and site migrations with documentation and coordination.
#### **Qualifications**
* Enrolled student in IT, Business Informatics, Computer Science, or a related field of study.
* Solid understanding of PCs, common operating systems (Windows, macOS), and standard office software.
* Service-oriented mindset with strong problem-solving skills and a structured, reliable way of working.
* Good command of both English and German (written and spoken).
* Initial experience in IT support, service desk environments, or ticketing tools (e.g., Jira, Confluence) is advantageous.
* Basic familiarity with Active Directory, device management, or ITIL principles is a plus.
#### **Benefits**
* Flexible working hours through trust-based working hours.
* At some locations a subsidized canteen and various free drinks.
* Modern office space with very good transport connections.
* Various employee discounts for activities and products.
* Employee events such as summer and winter parties, as well as workshops.
* Numerous training and development opportunities.
* Various health offers, such as sports and health courses.
#### **Job info**
Location: Karlsruhe
Type: Working student
Category: IT System Administration
Work experience: Students
Reference ID: 1689
##### **About IONOS**
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million custo