Food Runner - Steakhouse

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits **Job Description:** **Company:** Hard Rock Ottawa Hotel & Casino **Location:** Ottawa, Ontario **Job Type:** Part Time Permanent **Is this a current vacancy?** Yes, this is an existing open position. **Compensation:** CAD $ 18.32/ Hr. **Pre Employment Requirements:** Smart Serve Certificate, Criminal Background Check **Mandatory Training Requirement:** Successful candidates must be available to attend a mandatory three (3) day paid compliance and orientation program as part of the onboarding process. **OVERVIEW:** The Food Runner plays a key role in delivering an exceptional guest experience by ensuring food orders are delivered accurately, efficiently, and professionally from the kitchen to guests. This position acts as a liaison between the kitchen and front-of-house teams, maintaining quality standards, presentation, and service excellence. Food Runners contribute to a fast-paced, team-oriented environment and help ensure smooth restaurant operations during all service periods. **RESPONSIBILITIES:** * Deliver food orders from the kitchen to guests quickly and accurately. * Verify each order for accuracy, presentation, and completeness before leaving the kitchen. * Communicate effectively with servers, chefs, and kitchen staff regarding guest requests and order modifications. * Describe menu items and answer basic guest questions when required. * Assist in maintaining cleanliness and organization of dining and service areas. * Monitor guest tables and support service staff by removing empty dishes and replenishing items as needed. * Ensure food safety, sanitation, and handling standards are consistently followed. * Assist with table setup, resetting, and maintaining restaurant readiness throughout service. * Support special events, banquets, and high-volume service periods as required. * Promptly communicate guest concerns or service issues to supervisors and managers. * Follow all company policies, procedures, and health and safety regulations. **QUALIFICATIONS: EDUCATION AND /OR EXPERIENCE REQUIREMENTS:** * High school diploma or equivalent preferred. * Previous restaurant, hospitality, casino, or customer service experience considered an asset. * Ability to work efficiently in a fast-paced environment while maintaining attention to detail. * Strong communication and interpersonal skills. * Ability to stand and walk for extended periods and lift up to 30 lbs (14 kg). * Availability to work flexible schedules, including evenings, weekends, holidays, and special events. * Ability to wo