Service Technician (Furnaces + Hydronic)

Comfort Union is a **technology driven, highly supported operation** with the infrastructure and culture that lets good techs do their best work. We’re also a **small, family-run business** so its personal here in a good way: warm, welcoming, and built on respect. Our internal motto is basically **make work feel like non-work** and because we spend our days in people’s homes, we try to **make our work feel like home too**. Now the best part: what this can do for you. **What we offer you (beyond a paycheque)** This role is a launchpad. If you’ve got talent and you care about doing things right, you’ll have room to grow fast. * **Real upward mobility:** grow from service tech to senior tech, lead tech, field supervisor, operations manager, or head of operations as we scale * **A career path that isn’t trapped in the van:** as you grow, you can move into leadership, training, estimating support, dispatch/coordination, or office and remote roles (depending on your strengths) * **Strong compensation:** hourly pay **above industry average**, plus performance bonuses and commission opportunities tied to doing the right work the right way * **Flexibility and respect for your life:** scheduling that’s built to be efficient and fair, not designed to grind you into dust **The kind of tech who thrives here** If you’re a tech who’s **loved by friends and family**, stays calm when the job gets messy, and shows up with a **confident, professional vibe that brings a smile and instantly wins trust**, you’ll fit right in. Not loud. Not pushy. Just sharp, steady, and genuinely helpful. **What you’ll be doing** You’ll run service calls across Calgary and be trusted to diagnose, advise, and execute at a high level: * Service, diagnose, and repair **furnaces, and hydronic systems** (boilers, combis, fan coils, pumps, zone controls, etc.) * Provide clear options with **real homeowner education** so customers understand the “why,” not just the price * Recommend the right path, including **replacement options** when it truly delivers better comfort and long-term value * Confidently present strong solutions like hydronics or furnace + water heater upgrades when appropriate * Work closely with our CSR, dispatcher, and estimator to coordinate leads and help close opportunities * Build thorough reports in **ServiceTitan** with photos, notes, findings, and next steps * Keep communication tight so the office and customer always know what’s happening **Why Comfort Union** * Company wrapped van, fully equipped and organized * iPad provided (and we actually use it properly) * Lean operation: no red tape, no politics, no nonsense * A welcoming showroom near **16th Ave & Barlow Trail NE** * A company with real momentum and community focus (scholarships and community support in the pipeline) **Pre qualifications** * HVAC service experience with **furnaces & hydronics** * Valid driver’s license and clean driving habits * Professional communication and customer first min