Assistant Manager, Restaurant

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits **Job Description:** **Company:** Hard Rock Ottawa Hotel & Casino **Location:** Ottawa, Ontario **Job Type:** Full Time Permanent **Is this a current vacancy?** Yes, this is an existing open position. **Compensation:** $56,682 - $74,772/year **License Requirements:** AGCO License, Smart Serve Certificate, Ontario Food Handlers Certificate **OVERVIEW:** The Assistant Food & Beverage Manager oversees all aspects of managing the Food & Beverage areas (dining room, gaming floor, outlets, etc.) with support of the Food & Beverage Supervisors to project Hard Rock’s high standards of service and professional hospitality at all times and to ensure guests are provided with an authentic experience that rocks. **RESPONSIBILITIES:** * Accomplish F&B objectives by contributing to strategic planning processes. * Work with the Food & Beverage Manager to develop and implement project plans and priorities that support the current and future direction of Hard Rock. * Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and timetables to ensure guests receive amplified service. * Develop, implement and evaluate training and performance management program. * Train, supervise, coach, and counsel staff. Participate in the induction of new staff members to Hard Rock culture. * Conduct meetings with staff to communicate incentive programs, implement new products and procedures, and discuss areas of opportunities, special events, etc. * Respond and seek resolutions to all guest concerns: live, by phone and email. * Work with Shipping and Receiving to manage inventory and the flow of goods. * Conduct regular inventories, manage controls and ensure achievement of food & beverage cost margins established in budget. * Maintain information on menus, prices, food and drink recipes, etc. * Ensure accuracy and completion of all required reporting. * Review and develop Guest history records to enhance personalized service for repeat Guests. * Ensure control of all hard keys and electronic keys required to operate the department. * Monitor cash handling, credit card totals and deposit slips to ensure accuracy of collections. * Inspect product levels and storage areas to determine if enough supply is on hand. * Work with other departments to accomplish tasks, as needed. * Perform duties in accordance with company standards, policies and guidelines, and in compliance with all required legislation, and ensure all is followed by team members. * Perform additional duties as requeste