Operations Support Representative

#### **It’s not a package. It’s a promise®.** As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? **The journey starts with you**. The places we go, the elements we brave, the promises we deliver – **it’s all possible because of our people.** So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, **we go there** for you. **Shift: Monday to Friday: 4:45pm – 9:00pm (21.25 hours per week)** **Pay Rate: $21.56/hour** **Location: 1550 Creditstone Rd, Concord, ON L4K 5N1** **Description** --------------- The Operations Support Representative collects, enters, and tracks data used in reporting and prepares manager reports and maintains documents to ensure document accuracy and proper completion. The representative troubleshoots and maintains handheld package scanners and related inventory / equipment to ensure continuous operation. **Responsibilities** -------------------- Enter billing and shipping data and reconciles Chain of Signature (COS) documents. Prepare, collect, track, and store courier documentation Collect, track, and store courier documentation in the Red Bin to ensure document quality and completeness Prepare the Red bin to be sent to the Hub in the evening Complete administrative functions Track 407 transponder usage logs to ensure all transponders are returned Prepare reports for managers to ensure accuracy Test and maintain an inventory of replacement batteries for handheld package scanners Replace consumed batteries Send malfunctioning scanners for repair to external repair vendor. Answer emails and resolve document completion issues with Lead Hand, managers, and scanner repair vendors **Additional Responsibilities** ------------------------------- **Education** ------------- ### **Experience** 3 months experience working with computers / technology (e.g., word processors, document management systems, scanners, etc.) 3 months experience troubleshooting for scanners and printers ##### **Skills** Operations Procedures Document Management Computer Operations Standards and Procedures **Language Requirement:** Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs. **POSTING DETAILS** **Location: 491 - Vaughan** **Working Conditions: Warehouse Environment** **Posting Number:** 70183 Purolator is an equal opportunity employer committed to diversity and inclusion**.** We welcome all qualified applicants and provide accommodations during the recruitment process upon request. Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to