CPO-EA 15R - Employment and Assistance Worker

Posting Title CPO-EA 15R - Employment and Assistance Worker Position Classification Community Prog Off (EAW) R15 Union GEU Work Options Location Nanaimo, BC V9T 6L8 CA (Primary) Salary Range $64,356.82 - $72,835.33 annually, which includes a 1 Grid Market Adjustment\* Close Date 11/19/2026 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Social Dev & Poverty Reduction Ministry Branch / Division Service Delivery Division Job Summary **The Team** Employment and Assistance Workers (EAWs) are an essential part of the Service Delivery Division within the Ministry of Social Development and Poverty Reduction, responsible for providing income and disability supports and services to individuals across British Columbia. EAWs may provide assistance directly in-person through the Community Services Branch, or via phone and virtual channels through the Virtual Services Branch. **The Role** EAWs work within a busy client service environment, organizing their workload and setting priorities to meet performance targets. Skilled at gathering information, EAWs connect with people who may be in crisis to accurately assess eligibility for supports and services. EAWs must also maintain compassion, composure, and clarity during difficult conversations to effectively communicate impactful decisions to the people they serve. **Qualifications:** Education and Experience Requirements * Secondary School graduation or equivalent (GED). * One (1) or more years experience delivering a high standard of client service in a high volume, fast paced, rapidly changing environment (in-person, via virtual technologies or over the telephone). * One (1) or more years experience working with various computer applications including MS Word, Excel and Outlook. * Experience providing services to clients experiencing poverty, substance use, or mental health issues. Preference may be given to applicants with: * Experience in community-based or social service roles primarily supporting clients experiencing poverty, substance use, or mental-health issues (e.g., shelter work, outreach work, harm-reduction work). **Willingness Statements** * Must be willing and able to display resilience in the face of adversity and demonstrate empathy interacting with citizens. * Must be willing and able to use de-escalation techniques to manage some situations. For questions regarding this position, please contact sdsi.opssupport.hiring@gov.bc.ca. **About this Position:** This position has full time on-site requirements in Nanaimo. An eligibility list may be established to fill future temporary and or permanent vacancies in Nanaimo. Enhanced Security Screening will be required. Please refer to MyHR for more information on Market Adjustments\* Employees of the BC Public Service must be located in BC at the time of employment. For information about the role of an Employment and Assistance Worker please v