IT Support Specialist

IT Support Specialist **MSP Plus | Timmins, Ontario** MSP Plus is seeking a dependable, personable IT Support Specialist to provide remote and onsite technical support to our business clients. We take a proactive approach to IT through ongoing support, maintenance, monitoring, and security. We’re looking for someone who enjoys solving problems, communicates clearly, and takes pride in helping people. **Strong spoken English and professional communication skills are essential.** This is a client-facing role that requires explaining technical issues clearly, listening carefully, and speaking confidently with everyone from frontline employees to senior leadership. Responsibilities * Troubleshoot issues involving computers, printers, mobile devices, software, and network connectivity. * Support Windows environments, Microsoft 365 applications, email, and user accounts. * Install, configure, and maintain computers, peripherals, and business applications. * Assist with employee onboarding, workstation setup, and account access. * Support meeting room technology, including Microsoft Teams, cameras, microphones, and displays. * Perform routine maintenance, updates, and system checks. * Document support requests, troubleshooting steps, and resolutions. * Recognize issues requiring escalation and work with senior technical resources. * Follow security procedures and handle client information confidentially. * Provide professional, patient service to users with varying levels of technical knowledge. Qualifications * Excellent verbal English skills, with clear speech and a professional, approachable manner in person and over the phone. * Strong written English for client correspondence and technical documentation. * A practical foundation in computer troubleshooting and IT support. * Familiarity with Windows, Microsoft 365, and basic networking concepts. * Ability to explain technical information in plain language. * Good judgment when prioritizing requests and working under pressure. * Ability to work independently, follow through, and ask for help when needed. * Strong organizational skills and attention to detail. * Valid driver’s licence and ability to attend client locations. Previous help desk, business IT, or managed services experience is an asset. Relevant education and certifications are welcome, but practical ability, professionalism, and a willingness to learn are also valued. Who Would Fit Well You’re well-spoken, approachable, and reliable. You make people feel comfortable asking for help, take ownership of problems, and keep clients informed. You look for ways to prevent issues from happening again. How to Apply Email your résumé and a brief introduction to **info@mspplus.ca** with the subject line **IT Support Specialist Application**. Please include your technical experience, availability, and why you would be a good fit for MSP Plus. Pay: $45,300.00-$81,600.00 per year Work Location: In person