Service Advisor

**Service Advisor** **Location: Dartmouth, Nova Scotia** **Employment Type: Permanent, Full-Time** MacKay’s Truck & Trailer Center is currently seeking a **Service Advisor** to join our team in **Dartmouth, Nova Scotia**. MacKay’s is a well-established, family-owned business with more than 40 years of experience serving the commercial transportation industry. With locations in **Truro and Dartmouth, Nova Scotia, and Charlottetown, Prince Edward Island**, we operate full-line truck, trailer and compact equipment dealerships. Why Join MacKay’s? MacKay’s offers a comprehensive compensation and benefits package, including: * Competitive compensation with incentive opportunities * Group benefits, including medical, dental, vision, extended health and Employee Assistance Program (EAP) * Employer pension matching * Three weeks of vacation to start * Boot allowance * Ongoing training and development opportunities * Annual employee appreciation events * A stable, team-oriented work environment * And more What You’ll Do As a **Service Advisor**, you will be a key point of contact between our customers and Service Department. You will help coordinate service work, keep customers informed and support the efficient flow of work through the shop while ensuring a high level of customer service. Key responsibilities include: * Greet customers and discuss their service and repair needs * Open, maintain and close repair orders accurately and efficiently * Communicate customer concerns and repair requirements to the Service team * Keep customers informed of repair status, timelines and additional work required * Coordinate with the Service department, Parts and other departments to support the timely completion of repairs * Review completed work and repair orders for accuracy before customer delivery * Build and maintain positive, long-term relationships with customers * Respond to customer questions and concerns professionally and promptly * Develop strong knowledge of MacKay’s products, services and repair processes * Identify opportunities to support customer needs and grow service business * Assist with scheduling and prioritizing service work based on customer and operational requirements * Support Service Department goals related to productivity, service volume, quality and customer satisfaction * Perform other related duties as required What We’re Looking For * Strong customer service and interpersonal skills * Excellent verbal and written communication skills * Strong organizational skills with the ability to manage multiple priorities * Ability to work effectively in a fast-paced, deadline-driven environment * Comfortable learning new computer systems, products and processes * Ability to work collaboratively with technicians, Parts personnel and other team members * Previous experience in a Service Department, dealership or similar customer-facing environment is an asset * Experience in the commercial truck or transportation industry is prefe