Administrative Assistant Grief and Bereavement Support

**JOB POSTING** **Administrative Assistant - Grief and Bereavement** **Permanent, Part time Opportunity** **About Hospice Halifax** Hospice Halifax is a compassionate and supportive community of staff members, volunteers, and donors dedicated to making dying and living as comfortable and meaningful as possible at the end of life. Our 10-bed hospice residence is an inclusive space where individuals and their families receive personalized and dignified end-of-life care. Hospice Halifax continues to take action against racism and discrimination in the workplace and to identify and address systemic barriers to full and equal participation. As such, each member of our team must be committed to fostering a safe working environment where all members of the team experience an authentic sense of inclusion and belonging. **About the Position** This position is responsible for providing specialized administrative services for the Grief and Bereavement Support programs and some coverage at our reception desk. Reporting to the Social Work and Programs Manager, the Administrative Assistant ensures an effective flow of electronic information, maintains accurate program data, and facilitates the intake process for bereavement services. The ideal person for the job will possess strong people skills, compassion, and deep sensitivity for families navigating loss. **Duties and Responsibilities** **Program Support and Administrative support** * Perform initial intake call for Grief and Bereavement Programs * Manage the HELP TEXT program and provide dedicated support for PAIL (Pregnancy and Infant Loss) programs. * Maintain and update lists, spreadsheets, and databases with meticulous attention to detail. * Perform consistent data entry to ensure all program and client records are current. * Ensure all required documentation is processed appropriately, accurately, and confidentially. * Maintain manual and computerized information filing systems. * Assist with mailing client follow-ups, including family surveys and bereavement letters. **Clinical and Team Collaboration** * Work in collaboration with all members of the multidisciplinary team. * Support the team by performing tasks related to organization and strong communication. * Maintain and protect operations by keeping all client and program information strictly confidential. **Reception** * Provide reception support to ensure that organization care goals are met and operations run smoothly. * Field calls from families regarding Hospice programs. * Greet clients, families, and guests, ensuring everyone follows building screening procedures. * Manage incoming and outgoing emails and general correspondence. * Provide facilities tours to prospective patients and families. **Who We Are Looking For** * **Compassionate Communicator:** You bring strong written and verbal communication skills and the ability to build rapport with a diverse community. * **Highly Organized:** You possess a meticulous attenti