Team Lead Service Navigation

**Who We Are?** *Driven by a vision to eliminate poverty in our community, Bissell Centre’s data-driven approach is rooted in a deep belief in the dignity, strength, and potential of every individual. Through compassion, optimism, and strong relationships, our prevention and stabilization strategy and programs empower people by supporting our community to secure housing and build sustainable livelihoods. Our community comes from all walks of life, and so does our team—united by a shared commitment to create real, lasting change. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.* *Currently, Bissell Centre is looking for a* ***Team Lead, Service Navigation*** *to join our dedicated* ***Service Hub team*** *as we journey with the Community towards an elimination of poverty.* *If you’re ready to bring your heart to a fast-paced, collaborative environment, join us in making an impact in our community.* **How You’ll Make an Impact?** Bissell Centre’s **Service Hub** is a centralized and low-barrier entry point where individuals can access Bissell’s programs, intake services, and referrals to partner organizations. The Team Lead ensures **seamless pathways** to essential services such as **housing support, employment and mental health services, and financial empowerment**, helping to remove barriers to service access. The **Service Navigation** **Team Lead** is responsible for overseeing **person-directed care planning** for Service Hub participants. This role plays a critical part in addressing the challenges of **houselessness and poverty** in Edmonton by enhancing coordinated **service navigation and case management**. This role requires strong relationships with community organizations and internal programs to support individuals in achieving their goals. Additionally, the Team Lead will work closely with frontline staff and other program supervisors to foster collaboration and ensure positive outcomes for participants. * Collaborate with various programs to develop individualized care plans for community members. * Review case management practices, documentation, referrals, Action Plans, and participant files for quality and compliance. * Support and monitor Case Managers program delivery on an ongoing basis through regular supervisions, in-field supervisions, and data review. * Support 2 Service Navigators with day-to-day supervision, coaching, guidance, and workload coordination for program employees. * Oversee orientation, training, and day to day supervision of Service Hub operations, including partners. **What You’ll Bring?** * The ideal candidate will have a degree or diploma in a Human Services field and 2–3 years of direct experience working with vulnerable populations. Experience supporting individuals experiencing homelessness is considered an asset. * Knowledge of Indigenous worldviews, cultures, and the Truth and Reconciliation Commission’s Calls to A