Counselling Clinic Administrator

**We’re Hiring! Part-Time Clinic Administrator** **Wellness Talks Health Centre | Downtown Vancouver, BC** **Position:** Part-Time | In-Person **Compensation:** $20–$24 per hour, based on experience **Location:** Downtown Vancouver, near Cambie/Robson **Schedule:** Approximately 3 days per week, during regular office hours. Specific days and hours will be discussed closer to the start date. **About Wellness Talks Health Centre** Wellness Talks Health Centre is a growing, inclusive counselling practice dedicated to providing compassionate, accessible, and high-quality mental health services to individuals, couples, families, and youth. As we prepare for an exciting expansion into our new downtown Vancouver clinic in the new year, we are looking for a **friendly, organized, proactive, and dependable Part-Time Clinic Administrator** to join our team! We are seeking someone who genuinely enjoys helping people, takes initiative, and understands the importance of creating a welcoming, professional, and supportive experience for every client. **Key Responsibilities** * Serve as the first point of contact for clients, responding to phone calls, emails, and inquiries with warmth and professionalism. * Manage appointment bookings, cancellations, rescheduling, and client communications using **Jane App**. * Assist prospective clients in finding the most appropriate counsellor based on their needs, preferences, and practitioner availability. * Support new client registration, intake forms, and administrative processes. * Assist with billing, payment processing, receipts, and insurance-related inquiries. * Coordinate communication between clients, counsellors, and clinic leadership. * Support daily clinic operations and maintain a welcoming, organized, and professional environment. * Maintain accurate client records while upholding confidentiality and privacy standards. * Assist with general administrative and operational responsibilities as needed. **Qualifications & Experience** **Required:** * **Previous experience and proficiency using Jane App are a must.** * Strong communication, interpersonal, and customer service skills. * Excellent organizational skills, attention to detail, and ability to multitask. * Confidence managing phone calls, emails, scheduling, and administrative responsibilities. * Ability to work independently, demonstrate initiative, and exercise sound judgment. * A compassionate, professional, and nonjudgmental approach to client interactions. * Strong computer skills and familiarity with online administrative systems. * Availability to work **in person at our downtown Vancouver clinic** approximately three days per week. **Preferred Assets:** * Previous administrative experience in a **mental health, counselling, psychology, or healthcare setting**. * Understanding of mental health services and experience supporting clients seeking counselling. * Familiarity with extended health insurance, direct billing, and third-p