AOG Specialist - YYC

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements. **Why WestJet:** Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success. Join us, this is where your career story takes off. Reporting to the AOG Manager, the AOG Specialist serves as the primary point of contact for all AOG-related material needs. This role is responsible for sourcing, expediting, and coordinating logistics and customs to ensure rapid resolution of Aircraft On Ground situations. The Specialist works closely with the Maintenance Control Center (MCC) to maintain clear, timely communication and support swift decision-making. Success in this role requires a high level of initiative, adaptability, and a results-driven mindset in a fast-paced, dynamic environment. **Key Deliverables:** * Actively source, negotiate, and manage optimal material solutions to support WestJet’s Aircraft-on-Ground (AOG) and MEL requirements, ensuring timely resolution. * Coordinate with Maintenance Control Center (MCC) to gather specifications and communicate AOG status updates and solutions with urgency. * Plan and execute expedited logistics and shipping strategies with third-party providers to meet critical delivery timelinesManage international and domestic shipments, ensuring customs compliance, smooth clearance, and adherence to local and international regulations. * Monitor and expedite open AOG and MEL orders to meet maintenance deadlines; proactively manage reverse logistics and system updates. * Process purchase, loan, exchange, and rental orders in alignment with company policies and quality assurance standards. * Ensure compliance with Dangerous Goods regulations (IATA and TDG) during all shipping activities. * Apply sound judgment and problem-solving skills to complex customs transactions, leveraging experience and creativity to resolve issues. * Prepare reports and metrics to track AOG performance and KPIs; evaluate vendor capabilities and identify service improvement opportunities. * Thrive in a fast-paced, high-pressure environment with the ability to manage multiple time-sensitive tasks independently . * Capable of working 12-hour shifts on a 5-days-on / 5-days-off rotating schedule, including day, mid, and night shifts. **Experience & Qualifications:** * Minimum 3 years’ experience in the Transportation Industry, Technical Operations, logistics, supply chain, or procurement (customs experience is a strong asset) * Strong background in shipping, logistics, and procurement; purchasing or inventory management designation is an asset * Diploma from a College or Technical School considered a strong asset * Intermediate proficiency in Microsoft Offic