Public Service Supervisor

Requisition ID: 23642 Department: Ottawa Public Library Service: Branch Operations Employment Type: 4 Permanent Full Time Positions Work Hours: 35 hours per week Affiliation: CUPE 503 - Library/Full Time - Public Service Job Salary Information: $71,940.96 - $84,171.36 annually (2026 rates of pay) Location: Central Branch, 555 Albert Street (3 positions) | Hunt Club Branch, 3310 McCarthy Road (1 Position) City: Ottawa, ON Job Category: Ottawa Public Library **Application Close: 24/11/2026** **JOB SUMMARY** --------------- Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for customer-centric public library activities, programs and services for the Library's 33 branches, mobile and digital services, to meet the needs of branches in their catchment area. You supervise and participate in the daily operations/routines of circulation and/or information services, and provide customer service within an assigned library branch/service. You: perform supervisory duties; manage circulation/collection/service reports and statistics; provide information, reference and readers' advisory services; develop, implement, conduct and evaluate children's programs; perform routine collection maintenance duties; coordinates the volunteer resources at the branch; and exercise responsibility for the day-to-day operations of the library branch/service. Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence. **EDUCATION AND EXPERIENCE** ---------------------------- Completion of 2-year college diploma in Library and Information Technician Program, Early Childhood Education, or related field. Minimum of 3 years of progressively increased responsibilities in related library services, including supervisory function. **KNOWLEDGE** ------------- * Adult/children’s literature in a variety of formats, readers’ advisory services, trends in reading, literacy, ESL collections and library programming. * Supervisory techniques and practices. * Reference resources in print, microform and electronic formats and of current developments in reference services. * Electronic database and other bibliographic searching techniques. * Principles of collection development and maintenance. * Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures. * Library circulation procedures and practices. * Methods and techniques of responding