Corporate Training Program Delivery Analyst, UCalgary Continuing Education

**Description** **UCalgary Continuing Education** is currently seeking a Full-time Limited Term **Corporate Training Program Delivery Analyst** for approximately 1 year. This position reports to the Manager, Corporate Training and Workforce Development, Continuing Education, and will perform professional-level analytical, advisory, and consultative work supporting the design, delivery, optimization, and continuous improvement of corporate training programs. The ability to have great attention to detail, manage time effectively, multi-task, and work in a collaborative environment, communicate effectively and handle a high volume of work during peak periods is essential to this position. This role requires independent analysis of business processes, assessment of operational and system requirements, advisory support to program leadership, and contribution to the implementation of improved delivery models, systems, and workflows. The incumbent works closely with Program Managers, Directors, corporate clients, and IT partners to ensure efficient and high-quality program delivery. This position will be responsible for the operational and logistical aspects of program delivery within the corporate training team. **Summary of Key Responsibilities** (job functions include but are not limited to): * Perform data analysis and reporting related to enrollment, program performance, client satisfaction, and outcomes. * Validate data quality and contribute to continuous improvements in reporting accuracy. * Design and administer participant and client experience surveys and analyze feedback. * Provide insights and recommendations to leadership to support decision-making. * Analyze end-to-end corporate training program delivery processes to identify gaps, inefficiencies, risks, and opportunities for improvement. * Document current-state and future-state processes, workflows, and delivery models. * Act as a business and operations advisor to Program Managers, Directors, and corporate clients. * Translate business and client needs into clear operational, functional, and system requirements. * Support proposal development, delivery planning, and solution feasibility assessments for customized programs. * Serve as a liaison between program teams, clients, and IT to ensure effective implementation of requirements. * Lead and conduct User Acceptance Testing (UAT), including development of test plans, test cases, and validation documentation. * Evaluate system functionality against business requirements and operational needs. * Partner with IT and system vendors to triage issues and support system enhancements. * Establish strong working relationships with instructors and ensure all arrangements are in place for their delivery of a quality course including hiring and onboarding process, scheduling, * cancellations, and any changes to program delivery such as course sections. * Confirm instructor availability and instructor scheduling based on the academic plan dev