Business Analyst (Two-Year Term)

**Business Analyst (Two-Year Term)** ==================================== **Offered in:** Ottawa, Northern ON, NW QC, Windsor **Province** Ontario **City/Town** Ottawa **Hours** Daytime, Monday to Friday **Wage** $89,319 per year **Job ID** 26-335 **Department** Operations **Location:** 24 Colonnade Road, Ottawa ON (Free parking on-site) **Schedule:** Daytime, Monday to Friday **Salary:** $89,319 per year **What you will be doing…** --------------------------- Commissionaires Ottawa is modernizing the systems and processes that support our staff, clients, and mission. We are seeking a Business Analyst to join our Project Management Office (PMO) and help shape how our organization works through a multi-year enterprise transformation program. Reporting to the Manager, PMO, you will elicit and document business requirements, map current- and future-state processes, and define the acceptance criteria that confirm new solutions work as intended. You will own end-to-end process design across initiatives such as the replacement of our financial, workforce management, and HR systems, standardizing processes before new systems are configured. Working closely with stakeholders at our headquarters, regional offices, and in the field, as well as Technology Services and external vendors, you will be the bridge between business needs and the solutions that support them. **Some of your responsibilities include…** ------------------------------------------ * Plan and lead requirements elicitation with business units and subject matter experts using interviews, workshops, surveys, observation, and document analysis * Analyze, document, and prioritize business, functional, non-functional, and data requirements, including user stories, use cases, and business rules, and maintain traceability from business need through delivery * Document current-state processes, identify pain points, root causes, and improvement opportunities, and lead the redesign of future-state processes using Lean principles and BPMN * Own acceptance criteria, develop the testing strategy and test cases with the QA / Test Lead, confirm solutions meet requirements, and support user acceptance testing and defect triage * Assess change requests for their impact on scope, schedule, and process design, in coordination with the Project Manager * Translate business needs into requirements for vendors, including input to RFPs, solution evaluations, and fit-gap analyses * Facilitate working sessions, resolve conflicting requirements, coordinate with the Project Coordinator on assigned initiatives, and prepare documentation and presentations for project teams, governance bodies, and senior leaders * Assess the people-side impacts of change, and support training content, go-live, stabilization, and the hand-off of process and requirements documentation to Technology Services * Maintain the enterprise process and capability model and process design standards, support t