Quality Risk Manager

The Glebe Centre is seeking a **Quality Risk Manager** to lead quality improvement, risk management, regulatory compliance, performance measurement, and continuous quality improvement activities. The Glebe Centre is a non-profit organization dedicated to providing compassionate Long-Term Care and meaningful community programs and services for adults at The Glebe Centre Abbotsford Community Programs. Inspired by a long history of excellence, we support our residents and the broader community through a continuum of care that prioritizes trust, respect, and industry best-practices. The Glebe Centre serves 254 residents and over 2100 people in the vibrant Ottawa community. Our team of over 430 employees touches the lives of seniors and their families every day. Our employees are committed to providing a secure home and meaningful person-centered care with compassion through supportive relationships, enhanced sensitivity, innovation and dedication for our residents. **Position** The **Quality Risk Manager** is responsible for leading the facility’s quality improvement, risk management, regulatory compliance, performance measurement, and continuous quality improvement activities. The incumbent works collaboratively with leadership, interdisciplinary teams, residents, families, and external stakeholders to promote a culture of safety, quality care, regulatory compliance, and organizational excellence. The Quality Risk Manager supports the development, implementation, monitoring, and evaluation of programs designed to improve resident outcomes and ensure compliance with the Fixing Long-Term Care Act, 2021, Ministry of Long-Term Care requirements, and Accreditation Canada standards. **Quality Improvement Leadership** · Lead the home's Quality Improvement Program and annual Quality Improvement Plan (QIP). · Monitor and analyze quality indicators, resident outcomes, clinical trends, and performance metrics. · Adherence to compliance with Inspections conducted by Ministry of Long-Term Care · Knowledge and experience of quality indicators used and understanding of indicators that are publicly reported. · Coordinate quality improvement initiatives using evidence-based methodologies. · Facilitate continuous quality improvement projects and monitor outcomes. · Prepare quality reports for leadership, committees, and governing bodies. · Promote a culture of quality, accountability, and person-centered care. · Provide frontline presence on the units to support, evaluate and better understand quality and barriers to quality. **Risk Management** · Develop, implement, and maintain the home's risk management program. · Lead investigations of incidents, complaints, critical incidents, and adverse events. · Conduct root cause analyses and develop corrective action plans. · Monitor organizational risks and recommend mitigation strategies. · Maintain systems for incident reporting, tracking, trending, and follow-up. · Support emergency preparedness and b