iREMS Customer Support Representative

**DUTIES** ---------- * Troubleshoot and resolve advanced issues for customers related to the iREMS software, providing advice and expert knowledge by email, chat, and web channels * Work closely with Product Development and DevOps to diagnose problems and deliver solutions to our customers often liaising with the software development team * Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets * Communicate clearly and effectively both internally and externally * Accurately record all customer contact and outcomes within designated software * Escalate issues in a timely and appropriate manner in line with SLAs in place * At all times adhere to the working processes and procedures of the department * Contribute to and maintain knowledge base articles and documents **WHAT YOU NEED** ----------------- **TO SUCCEED** -------------- * Naturally inquisitive with good questioning skills and good attention to detail * Able to communicate well and build rapport with people at various levels of a business * A desire to go the extra mile for customers and take personal responsibility for resolving issues * Fluent language skills in English. Additional Central European language is a plus * High learning agility and ability to apply knowledge learned **REQUIRED** ------------ **SKILLS** ---------- * Experience working in a technical or software support capacity is essential * Real estate experience is valued **RELEVANT** ------------ **EXPERIENCE** -------------- * At least 2-4 years of experience and a track record of delivering high-quality customer service in a customer-focused environment, preferably a contact center * IT qualifications/degree educated essential **OUR** ------- **OFFER** --------- * Remote work * Regular training and development opportunities * Use of cutting-edge agile software development methodologies * International work environment * Solution-oriented company culture * Competitive salary * Regular team buildings - engaging with our dedicated and motivated team, maintaining a strong team spirit **iREMS Customer Support Representative** ----------------------------------------- FULLY REMOTE iREMS customers respect and value our products and services. full-time If you are a motivated team player, an efficient self-starter that requires minimal supervision, and able to handle ongoing changes in a multi-tasked and high-energy environment , please send your English CV and Cover Letter (optional) to **hr.hu@ire.ms** #### **ABOUT US** iREMS International AG creates one of the leading Real Estate Management Software Platforms for customers in Central and Western Europe. We are an experienced, dedicated and enthusiastic team. We like to think outside the box, to listen to our customers and we are passionate about delivering great software solutions. Tired of the slow pace and limited work scope in large multinationals? We are