Senior Director, Managed Services

EPAM is seeking a **Senior Director, Managed Services** to lead applications-focused managed services delivery across Canada's enterprise accounts. This senior leadership role combines hands-on technical depth with executive-level influence, driving delivery excellence, consistency, and AI-driven innovation across a portfolio of large, heterogeneous application environments. Req# 953265608 *The recruiting efforts for this position are intended to fill an existing vacancy for a new position.* **Responsibilities** * Lead delivery success across managed services programs in Canada, coordinating global delivery resources in an overlay leadership model * Drive hands-on transitions of new work into EPAM and lead executive steering committees (SteerCos) * Build repeatable playbooks and observability frameworks, and personally drive AI/automation to reduce ticket volume and improve service quality * Partner with pricing and account teams on resourcing for new opportunities, and support account growth * Build strong client relationships and lead executive communication across complex, multi-stakeholder accounts **Requirements** * 10–15 years in managed services supporting large, heterogeneous application portfolios (200+ apps) at L2/L3 * Hands-on build experience, not just ticket-driven operations — able to speak to engineering work you've personally delivered * Hands-on, personal experience implementing AI/automation in a managed services context — not initiatives led by others * T-shaped communicator, credible in technical detail and comfortable leading executive steering committees with SVP-level stakeholders **Nice to have** * Technical, engineering, math, or science academic background; Toronto-based or open to relocation **We offer** * Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid) * Life and AD&D Insurance (Company Paid) * Employee Assistance Program (Company Paid) * Telehealth (Company Paid) * Short-term Disability (Company Paid) * Long-Term Disability * Paid Time Off (including vacation and sick days) * Registered Retirement Savings Plan (RRSP) with Company match * Maternity/Parental/Adoption Leave Top-up * Employee Stock Purchase Program * Critical Illness Insurance * Employee Discounts * Unlimited access to LinkedIn learning solutions EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. Engineer the Future with a Career at EPAM EPAM Canada