Dental Office Manager

**Holistic Smiles Dental Wellness | South Edmonton, AB** **Position Overview** Holistic Smiles Dental Wellness is seeking an experienced Dental Practice Manager to oversee the daily operations, team management, and business performance of our privately owned dental practice. We are looking for a **confident, proactive, and accountable leader** who can take ownership of operations, support the team, enhance the patient experience, and contribute to the continued growth of the practice. This role works directly with the dentist-owner to ensure the clinic operates efficiently and successfully. **Key Responsibilities** **1. Leadership & Team Management** * Lead, support, and manage a team of 3–4 clinical and administrative team members. * Foster a positive, respectful, and accountable team environment. * Oversee staff performance, training, onboarding, and daily responsibilities. * Address team concerns, resolve conflicts, and maintain effective communication. * Take ownership of team productivity, engagement, and overall workplace culture. **2. Practice Operations & Administration** * Oversee the day-to-day operations of the dental practice, ensuring smooth and efficient workflows. * Manage scheduling, patient flow, recall systems, and daily clinic coordination. * Develop and implement systems and processes to improve efficiency and accountability. * Ensure administrative tasks, insurance claims, billing, and outstanding accounts receivable are followed through. * Anticipate operational challenges and **independently** find solutions. **3. Financial & Business Management** * Monitor daily production, collections, expenses, payroll, and practice performance. * Track key performance indicators (KPIs) and work toward achieving business targets. * Identify opportunities to improve revenue, treatment acceptance, patient retention, and overall practice growth. * Manage inventory, supplies, vendor relationships, and operational costs. * Work closely with ownership to support financial planning and business development. **4. Patient Experience & Relationship Management** * Ensure patients receive a welcoming, professional, and positive experience. * Handle patient concerns and complaints with professionalism and appropriate follow-through. * Build strong patient relationships and encourage long-term retention. * Maintain a patient-centered approach while ensuring practice policies and financial protocols are followed. **5. Technology, Systems & Compliance** * Ensure effective use of dental practice management software and digital systems. * Maintain organized office systems, protocols, and documentation. * Oversee compliance with privacy, health and safety, and infection prevention standards. * Identify opportunities to improve systems, processes, and overall operational efficiency. **Required Experience & Qualifications** * Minimum 3–5 years of experience in the dental industry, with previous experience in a dental management or leadership