Medical Office Assistant (MOA)

**Position Summary** The Medical Office Assistant (MOA) provides comprehensive medical administrative support to the interprofessional healthcare team, facilitating efficient patient access, coordination of appointments and referrals, maintenance of accurate electronic medical records, and effective communication between patients, healthcare providers, and external healthcare organizations. The position supports consistent clinical workflows, continuity of care, and efficient operations across PFHT locations. **Duties and Responsibilities** * Greet patients, check them in, verify health cards and demographics in the EMR * Identify supplies that needs to be ordered * Collaborate and provide coverage with MOAs across multiple PFHT locations as needed * Schedule appointments * Process incoming and outgoing referrals * Scan and attach incoming documents to the appropriate patient charts * Request medical records from previous healthcare providers * Receive, review, and distribute incoming faxes when needed * Maintain program specific waitlists within the EMR * Ensure referrals are transmitted successfully * Monitor outstanding referrals and identifying delays * Follow up with specialists when appointments have not been scheduled * Escalate unresolved referrals or abnormal administrative results to the appropriate clinician * Communicate with patients and specialist offices through OCEAN * Monitor and respond to internal PS Suite messages * Participate in team meetings and administrative updates * Prepare and maintain printed clinic forms and patient information material * Assist with administrative tasks related to clinic programs * Demonstrate a commitment to the philosophy and objectives of the Perth Family Health Team and its staff * Maintain confidentiality of all data and information * Identify, recommend, and facilitate implementation of change to improve patient service and operations within the scope of responsibility * Assist with orientation of new staff to the role and its communication and charting systems * Identify and participate in educational programs to enhance self and career development * Maintain a smooth, positive working relationship with key contacts and positive public relations on behalf of Perth Family Health Team * Perform other duties as assigned **Education:** * Post secondary school graduate * Diploma in Medical Secretarial Program and/or related Office Administration course **Experience:** * Previous MOA experience in a primary care practice/hospital/healthcare setting * Experience with electronic medical record (EMR) systems, OCEAN, eReferral as asset **Additional Skills and Attributes:** * Effective communication/interpersonal skills and organization * Knowledge of medical terminology * Computer literacy * Proficient at Microsoft Office and PS Suites * Ability to multi-task and set priorities while managing high volume daily interactions * Positive attitude, innovative, enthusiastic, diplomatic, team player