After-Hours Crisis Responder

After-Hours Crisis Responder **Sudbury and Area Victim Services (SAVS)** **Location:** Greater Sudbury, Ontario **Position Type:** Casual, On-Call (Evenings, Weekends and Holidays) **Salary:** $20.00–$25.00 per hour **Start Date:** To Be Determined Position Summary Sudbury and Area Victim Services (SAVS) is seeking compassionate, reliable, and dedicated individuals to join our team as **After-Hours Crisis Responders**. The After-Hours Crisis Responder provides immediate, frontline crisis intervention and support to individuals impacted by crime, tragic circumstances, and disasters. Working alongside emergency services and community partners, Crisis Responders offer short-term emotional support, practical assistance, safety planning, and referrals to appropriate community resources. Support may be provided in person, at the scene of an incident, or over the telephone. This position requires individuals who can remain calm under pressure, demonstrate sound judgment, and provide compassionate, trauma-informed, and victim-centered support during challenging and often unpredictable situations. Key Responsibilities * Respond to after-hours requests for crisis intervention and victim support from police, fire, and other emergency services. * Provide immediate emotional support, crisis intervention, and practical assistance to individuals impacted by crime or tragic circumstances. * Assist individuals in understanding common emotional and physical reactions to trauma. * Conduct needs assessments and identify appropriate immediate supports and resources. * Assist with safety planning for individuals experiencing violence, abuse, or other safety concerns. * Provide information, advocacy, and referrals to community agencies and support services. * Conduct follow-up contact with individuals when requested by emergency services or SAVS. * Maintain accurate, timely, and confidential documentation of all calls for service. * Work collaboratively with emergency personnel, community partners, and the SAVS team. * Adhere to organizational policies, procedures, and confidentiality requirements. Qualifications and Skills * Post-secondary education in Social Service Work, Social Work, Psychology, or a related human services field is preferred. * Minimum one year of related experience in crisis intervention, social services, victim support, or a similar field is considered an asset. * Strong crisis intervention, active listening, and interpersonal communication skills. * Ability to remain calm, professional, and effective in high-stress or emotionally challenging situations. * Knowledge of community resources and services available to individuals impacted by crime and trauma. * Strong problem-solving skills and the ability to exercise sound judgment. * Ability to work independently while contributing effectively to a team. * Demonstrated ability to provide non-judgmental, culturally sensitive, and trauma-informed support to individuals from diverse ba