Regional Fixed Operations Manager - Ottawa

**Now Hiring: Regional Fixed Operations Manager – Lead Service & Parts to Peak Performance, Drive Profitability, and Deliver an Unmatched Customer Experience!** **As a Regional Fixed Operations Manager, you will play a pivotal role in overseeing and optimizing our regional locations. From managing service departments, leading a team of dedicated employees to deliver top-notch service and building relationships along the way as you embrace the perks of traveling to our various locations** **Location: Ottawa ON** **Compensation: $90,000-$140,000 per year** **Your Key Responsibilities :** * OEM policy and administration * Thorough understanding of dealership and OEM KPIs * Knowledge and expertise and department absorption and P&L * Responsible for profit management - must examine department financial statements, including expenses and revenue, to ensure the department's profitability * Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management * Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building * Develop and implement a long-term strategy and action plan to attract and retain customers * Understand and maintain warranty platforms * Ordering parts with company and OEM guidelines * Knowledge of parts pricing procedures * Understand and maintain warranty platforms * Establish and maintain good relationships with wholesale customers * Professionally and effectively resolve customer and employee complaints and concerns * Ensure compliance with Health and Safety and all other workplace regulations and policies * Oversee multiple Service and Parts departments and ensure that the parts department is properly staffed, providing coverage during all scheduled business hours * Maintain an active parts and accessories inventory with appropriate days of supply, minimizing obsolescence and improving turnover rates * Develop and grow external (CP/W) parts and accessories sales including wholesale accounts * Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate warranty 10 bin, clean and presentable merchandising areas including parts storage. * Ensure the highest level of customer satisfaction * Report any non-compliant issues directly and immediately to the management * Manage cash and credit/debit receipts per company policy * Manage the PBS system and ensure that all parts orders are properly received, tracked, stored, and invoiced accurately * Perform physical inventory counts as required which may be required during off business hours * Other duties as assigned **What You Bring to the Table:** * 12 Grade Diploma or equivalent * **Minimum** 5 years Progressive Management experience in the automotive industry * G Driver's license and a clean driver's abstract * Strong understanding of automotive parts * Excellent communication, interpersonal