Customer Collaboration Manager (m/f/d)

**Job Description** ------------------- **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** The job is also possible in part-time (80%+) **Ensure Customer Service Level (CSL) targets by optimizing flow of goods with our customers:** ----------------------------------------------------------------------------------------------- * **Responsible for the coordination of efficient execution from order to delivery with focus on promotion quantities, bottlenecks, quotas. Acting as dedicated central contact for our trade partners.** ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- * Ensure efficient communication and stakeholder management within customer´s supply chain for all order and delivery related topics including customer claims. * Acting as responsible communication interface regarding customer order and delivery topics with Sales Key Account and CS&L functions (ATP, Forecasting, Log Ops, External Service) * Focus on eCommerce **Main accountabilities:** * Responsible for the coordination of an efficient execution from order to delivery with focus on promotion quantities, bottlenecks and quotas. Acting as dedicated central contact for our trade partners related to all Logistics topics * Be the key contact and ensure communication for all supply chain related topics for our trade partner in order to ensure aligned approach in customer topics with our Sales teams and within Supply Chain * Ensure analysis and monitoring of customer ordering behavior and structure to define logistic optimization potential and recommend projects as part of our customer business plan and our Mondelez cost agenda. Drive and implement respective projects on time and with respective quality * Work proactively on cost avoidance by using the excellent customer contacts to convince our trade partner to accept goods within trade life guarantee * Steer and monitor customer performance against Logistic Trade Terms in alignment with Sales and work together with our customers on plans to improve order behavior * Verification and implementation of individual customer requirements through systems and interface function to increase effectiveness within the end to end process * Support the German productivity agenda through data analytics and governance of RTM (route to market) projects **What you bring** * University degree in business administration or a similar degree with focus on Logistics, Sales, Customer Service * Strong communication skills (internal and external stakeholder management) * Strong skills in logistic data analysis and modelling * Advanced skills in Microsoft packages specifically Excel, PowerPoint, SAP BI, SAP * Ability to relate to and influence a diverse group of cross-functional stakeholders * 3+ yrs background in CS&L