Service Rep (SaskTel Stores

**At SaskTel, big ideas come to life. We're a team of curious thinkers, bold innovators, and problem-solvers who make technology work better for people, businesses, and communities across Saskatchewan. Bring your energy, share your ideas, and help us shape what's next.** **Service Rep (SaskTel Stores - ISR)** **Location: Regina, SK** **Number of Positions: 1** **Salary: $27.97/hour (Base salary plus an opportunity to earn a yearly incentive commission of up to $6,944)** **Type of Position: Perm Part Time** **Closing Date: 11/19/2026** **POSITION OVERVIEW** Represents the Corporation in sales incented face-to-face residential and business customer contacts. Provides an exceptional customer experience, representing customers’ best interests. Determines customers’ needs and requirements, recommends solutions, and finalizes the sale of products and/or services. Completes internal work and procedures to ensure the customer’s experience is positive. **TYPICAL DUTIES & RESPONSIBILITES** (Not all inclusive or applicable to all assignments) * Persuasively promotes the sale of products and/or services on an initiated and/or demand basis in a competitive environment in order to meet sales targets. * Determines customer needs and recommends solutions to the customer, utilizing support personnel as required. * Handles device hardware and accessory setup, reviews customer contracts, and educates/informs customers about their services. * Develops and maintains a working knowledge of SaskTel’s products, services, systems, and pricing options. * Handles all customer inquires/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to customer survey results. * Arranges customer security deposits, and handles cash and payments. Reconciles monies associated with daily sales and bill payments. Prepares bank deposits. * Captures customer requirements, reviews customer request work orders for accuracy, and adjusts/corrects errors and/or omissions on customer accounts. * Participates in sales campaigns and retention activities on an initiated and/or demand basis. * Maintains related reports. * Deals with customers for the purpose of retail sales, product returns and repairs, trade shows, equipment demonstrations, organizing product displays, and may be required to attend customer premises. * Monitors/administers stock inventory for products available through the retail outlet. * Assists other internal departments as required. **QUALIFICATIONS** * Working knowledge of techniques needed to persuasively promote the sale of products and/or services, typically gained through 2 years experience in a sales role. * Excellent communication and interpersonal skills, and the ability to influence, persuade, and deal effectively with others. * Working knowledge of SaskTel’s products and services. * Analytical, problem-solving, and d