L2 IT Support Technician

**What you’ll enjoy at INNIO Waukesha:** * Innovative Work: Collaborate on advanced manufacturing projects that deliver industry‑leading products powering global industries. * Mission‑Driven Team: Join a group of dedicated professionals committed to safety, collaboration, and continuous improvement. Safety is a top priority, with annual reimbursement for safety shoes and prescribed safety glasses provided. * Keep Growing: Access a robust tuition and professional development program, as well as internal training and career development opportunities to expand your skills and advance your career. * Health & Wellness: Enjoy medical, dental, vision, and life insurance coverage for you and your family from day one. EAP program and health care spending account available. * Work‑Life Balance & Perks: Benefit from on‑site gym access, a $300 annual fitness reimbursement program, paid personal days, and RRSP/TFSA and pension plan matching. The starting salary for this position is $58,000, with final compensation to be determined based on the candidate’s experience and qualifications. As an IT Support Technician, you will be instrumental in maintaining a robust IT infrastructure while actively participating in projects related to technology. Your role involves ensuring stable network operations, providing end-user support, and contributing expertise to projects that enhance our IT capabilities. In your role in the new Matrix organization, you will support a variety of locations and the integration of new entities. **Key Responsibilities:** **Network / Hosting Infrastructure Support:** * Smart Hands approach for Network & Hosting Team: * Configure and optimize devices, ensuring high-performance and reliability for the business **End User Support:** * Provide responsive and effective technical support to end-users, addressing hardware, software, and network-related issues. * First line of support for Incidents/RITMs. * Collaborate with users to understand their needs and tailor solutions that enhance their productivity. **IT Project Contribution:** * Actively participate in IT projects, contributing expertise and implement technology solutions that align with organizational objectives (Smart Hands approach). * Collaborate with cross-functional teams to integrate IT solutions into processes, ensuring efficiency and reliability. **Troubleshooting and Issue Resolution:** * Diagnose and resolve complex technical issues related to both network infrastructure and IT systems. * Updates data servers and network equipment. * Collaborates with network architects on network optimization. * Secures network system by establishing and enforcing policies and defining and monitoring access. * Maximizes performance by troubleshooting network problems and outages and scheduling upgrades * Work closely with project teams to troubleshoot and optimize IT components in environments. **Hardware and Software Integration:** * Assist in the integration of -specific hardw