Customer Service Agent II B

Barrie, Ontario, CA, L4N 9P6 Category: Customer Service Job ID: 12594 widget: Part-Time No - Teleworking not available for this position $23.64-$23.64 ### **Position Description & Qualifications** This role has a starting hourly rate of **$23.64**! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. **SUMMARY/PURPOSE:** * Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence. * Assesses applicants’ identity documents for validity. * Provides information and assistance related to Driver Examination services. * To ensure the fair and proper issuance of an Ontario Driver’s Licence. **KEY RESPONSIBILITIES:** * Provides excellent customer service during the delivery all Driver Examination Services. * Providing information and assistance to applicants for all classes of licences. * Reviewing applicant information to determine eligibility for a variety of classes of licences. * Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing. * Scheduling and dispatching road tests and issuing temporary licences. * Collecting fees for a variety of transactions. * Investigating problems or errors on the driver record and initiating corrections. * Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality. * Adheres to all Ministry and operational confidentiality requirements. * Other related duties relevant to this position as may be required. **HEALTH AND SAFETY:** * Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points. * Takes every precaution to contribute to a safe and healthy workplace. * Demonstrates correct use of equipment, materials and protective devices required by law. * Demonstrates awareness of and educates self