IT User Support Assistant

### **General Information** Vacancy number 1546/2026 Recruitment type External recruitment (international) Type of contract Fixed-term appointment Posted date 04-Nov-2026 Deadline to apply 25-Nov-2026 Duty station Strasbourg Grade B3 Entity Registry of the European Court of Human Rights ### **Description & Requirements** Your Team The European Court of Human Rights is the judicial body which oversees the implementation of the European Convention on Human Rights in the member states of the Council of Europe. Complaints of human rights violations may be brought before the Strasbourg Court once all possibilities of appeal have been exhausted in the member state concerned. The Court’s IT Department is divided into multiple teams which develop, maintain and support IT systems and services designed to enhance the Court’s overall productivity and efficiency, optimise working conditions for Judges and staff, and provide effective new IT services for external parties. On arrival, you will receive comprehensive training to ensure you are fully integrated into the IT Department. Your Role As an **IT User Support Assistant**, you will: * produce support and training material in a variety of multimedia formats (manuals, videos, infographics, etc.); * provide technical assistance for the creation of news items, communication on the IT Department’s activities, Helpdesk solutions, etc.; * provide training, workshops, and coaching to Registry members and Judges on the Court’s software; * assist with the deployment, UX testing and quality assurance of IT developments and applications; * provide technical assistance for the maintenance and support of the CMS for the Court's internal and external websites (Internet, Insite, Knowledge Sharing, External Knowledge Sharing and the Superior Courts Network); * implement changes to the structure, navigation and content with the Public Relations Department, and other Court Registry teams; * implement new design and user interface elements, in cooperation with the Digital Platform Officer; * ensure that contents are consistent, accessible, and compliant (branding, accessibility standards) and promote best practices; * implement AI-driven capabilities in enterprise Web Content Management Systems; * provide training and support for the CMS users, such as web editors and page masters; * keep abreast of technological and software developments and make active proposals for their use. Requirements to apply You must: * hold a higher education qualification in information technology or a related relevant field; * have at least one year of relevant professional experience with Liferay DXP or equivalent; * have at least one year of relevant professional experience with User Experience (UX) design, accessibility, and digital standards; * have very good knowledge of one of the two official languages (English or French) and good knowledge of the other. You must also: * be a citizen of one of the member states