Bilingual Administrative Associate

To apply Please submit your resume and a cover letter outlining your interest and qualification for this position by email to info@dsorc.org with the subject line “Administrative Associate” by Thursday, November 19, end of day. Applications will be reviewed on a rolling basis. Priority will be given to applications including a tailored cover letter. We thank all applicants for their interest; only those selected for an interview will be contacted. DSORC is committed to fostering an inclusive and accessible workplace. We encourage applications from all qualified candidates, including those from diverse backgrounds. Accommodations are available throughout the recruitment process upon request. DSORC complies with current employment standards that restrict the use of Canadian work experience requirements in job postings. Applicants will not be assessed based on whether their experience was obtained in Canada. All hiring decisions are based solely on relevant qualifications and role-specific competencies. This posting is for an existing vacancy and is open to both internal and external candidates. La version française suivra POSITION: Bilingual Administrative Associate STATUS: Full-Time, Permanent REPORTS TO: Program team: DCC Team Lead SALARY RANGE: $45,000 to $55,140 The Dementia Society of Ottawa and Renfrew County (DSORC) is a not-for-profit charitable organization founded in 1980. We help people in Ottawa and Renfrew County affected by dementia through guidance and support, social programs, peer engagement, education, information and resources. We serve more than 20,000 people each year. JOB SUMMARY The Bilingual Administrative Associate is often the first person clients, callers and visitors reach at DSORC. The role supports both the Programs and Operations teams, with client referrals at its core: you will process incoming referrals, open client files, and may assist with scheduling intake appointments so people reach our Dementia Care Coaches quickly. You will share front desk coverage on a rotating schedule with colleagues and provide practical office support that keeps our central office running smoothly. The role suits someone organized and warm who handles confidential information with care and is comfortable moving between client-facing and administrative work in a day. WORK ENVIRONMENT * In-office position at our central office in Ottawa. * Monday to Friday, 8:30 am to 4:00 pm, with a 30-minute lunch break. * Front desk days are assigned through a rotating schedule. RESPONSIBILITIES Client referrals and intake * Monitor and triage the referral inbox daily. * Process incoming referrals and create client files and contact clients to book appointments. * Handle support requests and compile the weekly clients call list for intake staff and Dementia Care Coaches. Front desk and client service * Open and close the office following DSORC procedures. * Answer the main line, route calls and record them in the phone log; mana